Infrastructure Operations Engineer - Driver and Vehicle Licensing Agency - HEO

Manchester Digital; Manchester; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Civil Service Pension 28.97%

25 days annual leave + bank holidays

Flexible working options

Job summary

Driver and Vehicle Licensing Agency (DVLA) is seeking an Infrastructure Operations Engineer to maintain and support core IT infrastructure across physical and virtual server environments. You will work on Windows, Linux and UNIX servers, ensuring services meet KPIs and security standards while driving continuous improvement.

The role requires collaboration with multiple teams, the ability to work autonomously, and the capacity to adapt to a demanding, shift-based schedule.

Qualifications

• Manage IT systems on and off premise.
• Support software and infrastructure development projects.
• Work autonomously and follow technical best practices.

Responsibilities

• Support, monitor and maintain core server infrastructure and applications.
• Ensure services are proactively managed via monitoring, alerts and automation.
• Collaborate with operational/technical teams to deliver reliable services.
• Contribute to service improvements to enhance performance and reduce risk.
• Maintain effective communication with stakeholders and document processes.

Skills

Windows Server

Linux Server

UNIX Server

Automation

Tools

Monitoring tools

Job description

Location

Swansea

About The Job

Job summary

Are you passionate about IT and ready to embrace a new challenge?

Are you experienced in a range of systems such as Windows and Linux Server?

If so, we would love to hear from you!

At the Driver and Vehicle Licensing Agency (DVLA) we build world class digital services and you'll be part of a team delivering both change and service excellence. As we continue the transformation journey there will be opportunities for you to support programmes that help migrate legacy technology onto cloud-based platforms paving the way for the future business and service transformation.

Joining Our Department Comes With Many Benefits, Including

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVLA - Driver and Vehicle Licensing Agency – Civil Service Career

Job Description

As an Infrastructure Operations Engineer you will play a key role in supporting, managing and maintaining the core IT infrastructure that underpins critical business and production services.

Working across both physical and virtual Server environments, you will be responsible for the maintenance, support and ongoing operation of infrastructure solutions and services. Supporting Windows, Linux and UNIX Server you will ensure systems are delivered and maintained in line with industry best practice, organisational standards, service requirements and key performance indicators (KPIs), helping to provide secure, reliable and efficient services throughout their lifecycle.

This role offers the opportunity to work within a dynamic operational environment, contributing to the stability, performance and continuous improvement of essential IT services.

Your Responsibilities Will Include, But Aren’t Limited To

• Supporting the operation, monitoring and maintenance of critical Server infrastructure and application services.
• Ensuring services are proactively managed through effective monitoring, alerting and automation.
• Working collaboratively across operational and technical teams to deliver resilient and reliable services.
• Contributing to service improvements that enhance performance, reduce risk and improve efficiency.
• Maintaining effective communication with stakeholders and ensuring operational activities are managed safely and efficiently.

For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification

To be successful in the role, you will need to be able to manage IT systems on and off premise. You will need to support software and infrastructure development projects and be able to work autonomously.

Technically you would have worked with a range of systems, such as Windows and Linux Server operating systems in both virtual and physical environments, with evidence of implementing technical best practice within a technical framework.

You will be an excellent communicator, able to collaborate with colleagues and customers whilst diagnosing and resolving problems and escalated customer issues.

You will be adept at investigating and implementing technical solutions whilst documenting processes to ensure they are fit for purpose and repeatable.

Shift Pattern

The successful candidate is required to be available on a rota basis to undertake work within a shift system covering 24 hours a day, 7 days per week. An indicative shift allowance of 35% is applicable, calculated on base salary.