Infrastructure Operations Engineer

TN United Kingdom; Port Talbot; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a motivated Infrastructure Operations Engineer to join their dynamic team in Port Talbot. This role offers a hybrid working style, allowing flexibility between home and council workplaces. You will play a crucial role in supporting digital services, ensuring the seamless operation of vital council services. With a strong focus on employee well-being, the organization promotes a healthy work-life balance and offers generous benefits, including a substantial pension contribution and holiday entitlement. If you're technically skilled and passionate about ICT, this opportunity is perfect for you.

Benefits

Hybrid and flexible working schemes

22.4% employer pension contribution

Holiday entitlement of 25 days

Discounted gym membership

Cycle to work scheme

Car salary sacrifice scheme

Staff discounts via Smart Spend app

Qualifications

• Experience in a busy ICT environment is essential.
• Desirable experience in front-line or second-line ICT support.

Responsibilities

• Support digital services including virtualization and cloud storage.
• Ensure the seamless operation of vital council services.

Skills

ICT Environment Experience

Multidisciplinary Project Team Experience

IT Service Management Tools

Issue Identification and Reporting

Ownership of Issues

Asset and Configuration Management

Job description

The job description is fairly comprehensive but can be improved in formatting and clarity for better readability. It uses appropriate HTML tags but could benefit from a more structured layout, clearer separation of sections, and removal of some repetitive or less relevant content. Here is a refined version:

Infrastructure Operations Engineer, Port Talbot

Client: Neath Port Talbot County Borough Council

Location: Port Talbot, United Kingdom

Job Reference: 7b4463e2372d

Job Views: 2

Posted: 07.05.2025

Expiry Date: 21.06.2025

Job Description

Location of post: The Quays, Brunel Way, Baglan Industrial Site, SA11 2GG

Contract: Permanent

Is this post a secondment? NO

Working Style: Hybrid (work from home and council workplaces)

We are seeking a motivated, technically skilled Infrastructure Operations Engineer to support digital services including virtualization, SAN/Cloud Storage, and Azure/O365. The role ensures the seamless operation of vital council services.

About You

Do you have:

• Experience in a busy ICT environment
• Experience working in a multidisciplinary project team
• Experience with IT service management tools
• Ability to identify and report issues affecting service delivery
• Ownership of issues until resolution
• Experience with asset and configuration management

Experience in front-line or second-line ICT support is desirable.

About Us

We value our employees' efforts and promote a healthy work-life balance. Our benefits include:

• Hybrid and flexible working schemes
• 22.4% employer pension contribution
• Holiday entitlement of 25 days, increasing to 32 after 5 years, plus 8 bank holidays
• Discounted gym membership
• Cycle to work scheme
• Car salary sacrifice scheme
• Staff discounts via the Smart Spend app

The Process

Applicants should attach a CV and cover letter (max two sides A4) explaining their interest and matching the essential criteria.

If you have the required experience and qualifications, we welcome your application to join our team.