Infrastructure Engineer (Network)

National health service; City Of London; On-site; GBP 46,000 - 54,000; Full time

Job summary

Croydon Health Services NHS Trust is seeking an Infrastructure Engineer (Network) to join the Digital Services Infrastructure Team. You will ensure secure, efficient, and reliable infrastructure across Croydon’s acute and community sites, supporting staff access to critical systems and data.

The role requires strong server/storage, networking and security skills, with ITIL foundations and vendor certification experience.

Qualifications

• Significant experience in effectively supporting a large scale, complex environment.
• Experience with thin client infrastructure and technologies.
• Knowledge of TCP/IP, DNS, DHCP and messaging systems.
• Experience of working with 3rd parties.
• ITIL Foundation qualification.
• Networking qualification.

Responsibilities

• Deliver infrastructure services in line with SLAs and maintain maximum availability; ensure documentation is accurate and up-to-date.
• Manage and upgrade servers, storage and security systems, with regular patching and testing.
• Monitor system performance, capacity, and connectivity; report findings to senior management.
• Implement and maintain data backup strategies and ensure security compliance.
• Liaise with 3rd party suppliers and external stakeholders to coordinate work.
• Provide training and mentorship across teams and explore new technologies to improve patient care.

Skills

Server/Storage

Networking

Telecoms

IT Architecture

Education

Bachelor's degree or equivalent

Tools

Palo Alto firewalls

Load Balancers

SAN environment

Active Directory

Job description

Job summaryThe Infrastructure Engineer(Network) is a key member of the Digital Services Infrastructure Team at Croydon Health Services NHS Trust. The role ensures the Trust's digital infrastructure operates securely, efficiently, and reliably across acute and community sites, supporting staff access to critical information and systems.Core ResponsibilitiesService Delivery: Provide infrastructure services in line with SLAs, resolving incidents and requests promptly.System Management: Deploy, maintain, monitor, and troubleshoot servers, networks, telephony, and related hardware/software.Compliance & Security: Ensure infrastructure meets NHS security standards, DSPT Toolkit requirements, and Cyber Security guidelines.Project Support: Contribute to technical projects and assist with upgrades, patching, and improvements.Monitoring & Risk Reduction: Use proactive alerting tools to minimize downtime and maintain performance standards.Technical Expertise: Possess specialist knowledge in
Server/Storage and generalist knowledge across other infrastructure domains (Telecoms, Networking, or Architecture)Additional DutiesFlexible working hours (8 am-6 pm coverage) and participation in on-call rota.Manage team cover and collaborate with internal/external stakeholders.Perform any other duties as reasonably required by the line managerMain duties of the jobOperational ResponsibilitiesDeliver infrastructure services in line with SLAs.Manage and maintain infrastructure systems for maximum availability, including redundancy and systems, procedures, and documentation are accurate and regularly , upgrade, patch and troubleshoot servers, storage and security systems.Monitor system performance, capacity, and connectivity, report findings to senior management.Implement and maintain data backup strategiesEnforce security compliance and respond to NHS Digital CareCERTTest changes before live deployment and follow Change Board process.Identify and manage risks; maintain asset registers and
capacity management processes.Provide training and mentorship across teams.Explore emerging technologies to enhance patient care.Liaise with 3rd party suppliers and external stakeholdersFinancial & Physical ResourcesEnsure safe use and maintenance of infrastructure assets.Analysis & Problem SolvingPerform diagnostics and root cause analysis using specialized tools.Resolve issues efficiently and elevate when necessary.Project ManagementSupport projects with technical expertise, risk management, and change control.CommunicationExplain complex technical concepts to non-technical staff.Document and improve processes.Information ResourcesAssist in planning and implementing new infrastructure systems.Research & DevelopmentPromote innovation and horizon scanning for future technologies.About usCroydon Health Services NHS Trust provides hospital and community services across Croydon through a range of clinics and specialist centres. Formed in August 2010 from the integration of Croydon
Community Health Services and Mayday Healthcare NHS Trust, we employ around 4,100 staff serving a diverse population of over 360,000 people.Our main site, Croydon University Hospital, is one of the busiest in London. We are also leading the way in delivering more healthcare in community settings and people's homes. Our district nursing teams, Allied Health Professionals and community matrons care for people of all ages across the borough.Like the wider NHS, we are working hard to meet increasing demand. With the right people on board, we continue to innovate and transform our services to provide the highest quality care for local residents. We place strong emphasis on education, training and career development for all staff.If you want to make a real difference, challenge yourself and be part of a Trust that's shaping local healthcare, Croydon Health Services could be the place for you.At Croydon Health Services NHS Trust, we are committed to supporting flexible working arrangements.
Applicants are encouraged to discuss any flexibility they may need during the recruitment process.DetailsDate posted19 October 2026Pay schemeAgenda for changeBandBand 6Salary
45,953 to 54,254 a year
pa pro rata incl HCAS outer
ContractPermanentWorking pattern
EssentialEducated to degree level or equivalent level of experience of working in a computer-based discipline or relevant subjectAppropriate certificated vendor training on maintaining the relevant specialism infrastructure systemTechnical knowledge of network systemsITIL Foundation qualificationDesirableEvidence of continuous professional developmentNetworking qualification
KNOWLEDGE AND UNDERSTANDING
EssentialA high level of communication skills and ability to explain technical issues to a non-technical audienceAble to prioritise workload in response to changing demandsDocumentation skills to a high standardKnowledge of SD-WAN,Wifi,NACKnowledge of TCP/IP, DNS, DHCP and messaging systemsDesirableExperience of Server, Telecoms and ArchitectureConfiguration and support of Palo alto firewallsKnowledge of the configuration and support for Load Balancers
Experience
EssentialSignificant experience in effectively supporting a large scale, complex environmentExperience of working with thin client infrastructure and technologiesWorking with 3rd partiesGood knowledge of TCP/IP, DNS, DHCP and messaging systems.DesirableWorked for other NHS trustExperience of working in a SAN environmentExperience with Microsoft Server 2016, 2019, 2022, 2025 and Active Directory
SKILLS/ABILITIES
EssentialExcellent interpersonal skills and a proven track record of developing and sustaining relationships with different customer groups at varying levelsHighly developed analytical and problem solving skills, able to analyse complex situations and devise plans accordinglyDesirableAble to deal confidently with 3rd party suppliers and build effective working relationships, EssentialEducated to degree level or equivalent level of experience of working in a computer-based discipline or relevant subjectAppropriate certificated vendor training on maintaining the relevant specialism infrastructure systemTechnical knowledge of network systemsITIL Foundation qualificationDesirableEvidence of continuous professional developmentNetworking qualification
KNOWLEDGE AND UNDERSTANDING
EssentialA high level of communication skills and ability to explain technical issues to a non-technical audienceAble to prioritise workload in response to changing demandsDocumentation skills to a high standardKnowledge of SD-WAN,Wifi,NACKnowledge of TCP/IP, DNS, DHCP and messaging systemsDesirableExperience of Server, Telecoms and ArchitectureConfiguration and support of Palo alto firewallsKnowledge of the configuration and support for Load Balancers
Experience
EssentialSignificant experience in effectively supporting a large scale, complex environmentExperience of working with thin client infrastructure and technologiesWorking with 3rd partiesGood knowledge of TCP/IP, DNS, DHCP and messaging systems.DesirableWorked for other NHS trustExperience of working in a SAN environmentExperience with Microsoft Server 2016, 2019, 2022, 2025 and Active Directory
SKILLS/ABILITIES
EssentialExcellent interpersonal skills and a proven track record of developing and sustaining relationships with different customer groups at varying levelsHighly developed analytical and problem solving skills, able to analyse complex situations and devise plans accordinglyDesirableAble to deal confidently with 3rd party suppliers and build effective working responsibilities
Other
EssentialFlexible WorkingWork as part of an On call teamDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameCroydon Health Services NHS TrustAddressCroydon University Hospital530 London RoadThornton HeathCR7 7YEUnited KingdomEmployer's websiteEmployer detailsEmployer nameCroydon Health Services NHS TrustAddressCroydon University Hospital530 London RoadThornton HeathCR7 7YEUnited KingdomEmployer's website