Infrastructure Engineer - MSP - Hybrid

Ashdown Group; Abingdon; Hybrid; GBP 50,000; Full time

Job summary

Un groupe MSP dynamique recherche un IT Support Engineer enthousiaste, capable de fournir un support technique allant jusqu'à la 3e ligne. Ce rôle offre une grande autonomie avec des responsabilités variées en support de clients situés à Londres. Le candidat idéal aura une passion pour la technologie, excellent en communication et capable de travailler de manière autonome.

Benefits

25 jours de congés

Pension

Qualifications

• Expérience antérieure dans un MSP requise.
• Solide expérience en support de 3e ligne.
• Confiance dans le support de Microsoft Office 365 et infrastructure réseau.

Responsibilities

• Fournir un support technique de 1er, 2e et 3e niveau.
• Résoudre des problèmes techniques et conseiller les clients.
• Démontrer un service client de premier ordre.

Skills

Customer Service

Problem Solving

Communication

Tools

Microsoft Office 365

Windows

Active Directory

SharePoint

TCP/IP

DNS

Job description

A great new opportunity for a personable IT Support Engineer who enjoys autonomy and is looking for a broad and varied role. Our client is a small but dedicated MSP offering support to their SME clients across the Greater London area. Working in a very small team you will provide a wide range of 1st, 2nd and 3rd line support to a select number of clients. The ideal candidate will be confident working up to 3rd line, be comfortable working autonomously and be able to use their own initiative. The position is homebased with travel to clients in Central London three days a week.

Key Responsibilities:

Provide 1^st, 2^nd and 3^rd line IT support to clients across London, troubleshoot and resolve issues. provide technical advice and guidance to clients. Support a broad range of applications and hardware including Microsoft Office 365, Windows, Active Directory, SharePoint, network infrastructure (TCP/IP, DNS) plus some Cyber Security duties. You will demonstrate first class Customer Service at all times, building and maintaining strong relationships with clients and wider stakeholders.

To be suitable for the role you will have the following:

• Must haverecent previous experience of working for an MSP.
• Solid experience of working at 3^rd line support and willing to cover 1/2^nd line duties
• Confident in supporting Microsoft Office 365, Windows, Active Directory, SharePoint and network infrastructure (TCP/IP, DNS).
• Excellent communication skills and ability to work with people at all levels.
• Good problem-solving skills and ability to troubleshoot technical issues.
• Hold Driving Licence with own transport

The salary on offer for this IT Support role is up to £50,000 depending on experience plus pension with 25 days holiday. If you are a proactive, personable IT Support Engineer with a passion for technology and a desire to provide exceptional support to clients across London then please send us your CV.