Infrastructure Engineer

PayPoint; Welwyn Garden City; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking an Infrastructure Engineer to enhance their IT Infrastructure. The role involves deploying projects, maintaining systems, and ensuring compliance with regulations. Ideal candidates will have strong knowledge of Windows and Linux technologies, incident management experience, and a focus on automation.

Benefits

25 days annual leave plus 8 bank holidays

Share Incentive Scheme

Electric Vehicle Scheme

Life Assurance

Employee benefits platform discounts

Opportunity for progression

Employee social events

Free refreshments

Contributory company pension scheme

Qualifications

• Proven Production Support or Project Delivery experience.
• Strong knowledge in Windows Server OS's and Linux.
• Experience with PCI-DSS compliance and scripting.

Responsibilities

• Installing, supporting, and maintaining Windows and Linux technologies.
• Managing incidents and ensuring swift resolutions.
• Driving automation of infrastructure tasks.

Skills

Detail orientated

Strong communication skills

Knowledge of Windows and Linux technologies

Understanding of security

Tools

VMWare

NetApp

Microsoft Azure Stack

PowerShell

Ansible

Terraform

Job description

Vacancy Name
Infrastructure Engineer

Vacancy No
VN474

Employment Type
Full-Time

Business Name
PayPoint Network Ltd

Location
Welwyn Garden City

Job Details

Why are we recruiting?
Are you ready to take your career to the next level? Join our dynamic Infrastructure Team as an Infrastructure Engineer! You'll play a crucial role in driving stability and innovation within PayPoint Group's IT Infrastructure as we push the boundaries with next-gen cloud technology and automation.

What will you be doing?
As an Infrastructure Engineer, you'll be at the forefront of deploying new projects and enhancing our infrastructure through automation. Your key responsibilities will include:

• Installing, supporting, and maintaining cutting-edge Windows and Linux technologies.
• Managing incidents from start to finish, ensuring swift resolutions.
• Demonstrating a deep understanding of both on-premise and cloud infrastructure services.
• Ensuring our infrastructure meets all regulatory requirements, including PCI DSS, ISO27001, and Cyber Security Essentials.
• Introducing and maintaining standards to ensure consistency across PayPoint environments.

Be responsible for and deliver

• Operational Support: Provide 2nd and 3rd line analysis of incidents and problems, ensuring swift and effective resolutions.
• Collaborative Engagement: Work with relevant 3rd party support to assist with incident resolution.
• Comprehensive Analysis: Conduct Resolution, Root Cause Analysis, Impact Analysis, and Escalation in a timely manner, with detailed documentation in the ticketing platform.
• Compliance and Security: Ensure adherence to all company controls and security standards.
• Project Assistance: Support Projects and Infrastructure Delivery, contributing to successful outcomes.
• Automation Leadership: Drive automation of infrastructure tasks to guarantee consistent and repeatable results.
• Process Improvement: Identify and implement improvements to existing processes in line with PayPoint and Handepay standards.
• Service Enhancement: Promote service improvement through best practices and innovative technologies.
• Quality Assurance: Ensure consistency and quality of service, progressing all support tickets in line with operational service levels.
• Change Management: Review and approve changes in accordance with the Change Management Process.
• Disaster Recovery: Implement, maintain, and test PayPoint DR services as required.
• Documentation Updates: Update documentation, policies, and procedures, ensuring they are followed.
• On-Call Coverage: Provide on-call support for 1 week out of every 4 per month.
• Additional Duties: Perform any other duties as applicable.

What would we like from you?
Proven Production Support or Project Delivery experience
Proven ability to document and explain designs
Detail orientated with strong written and verbal communication skills

Strong Knowledge in the following -
Windows Server OS's (Ideally from 2016 to 2022)
Full Windows Stack including DHCP, DNS, AD
Linux (Ideally Ubuntu, RedHat and Rocky)
Microsoft Exchange 2016
Microsoft Office 365
Microsoft Azure Stack from Compute, Networking, to Azure Active Directory
Hyper-V

Proven support experience in the following -
VMWare
NetApp
System Center
Cisco, Routers and Switches
Microsoft SQL
IaC Technologies (Ansible, Terraform, etc)
Understanding of security in relation to network, server, applications, data and databases

It would be great if you already have...
PCI-DSS compliance
Proficient in PowerShell Scripting, Bash Scripting or Python
Windows Storage Spaces and Storage Spaces Direct
HPE Hardware
Design of Highly Available Systems

Experience in -
Delivering projects and solutions from inception to completion

Any experience with the following software products:
Rubrik
SIEM
Solarwinds
Zabbix
Grafana
Azure DevOp's
Jenkins

What can we do for you?
The majority of this role will be remote(Hybrid) but will require some travel to our bright and modern offices in Welwyn Garden City

• 25 days annual leave plus 8 bank holidays
• Share Incentive Scheme
• Electric Vehicle Scheme
• Life Assurance
• Discounts through our employee benefits platform
• Opportunity to progress through the business
• Employee social events, lunches and activities
• Free refreshments provided
• Contributory company pension scheme.

At PayPoint, we are committed to creating an inclusive culture where everyone can thrive and feel a sense of belonging. Handepay is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

Description
Are you ready to take your career to the next level? Join our dynamic Infrastructure Team as an Infrastructure Engineer! You'll play a crucial role in driving stability and innovation within PayPoint Group's IT Infrastructure as we push the boundaries with next-gen cloud technology and automation.

Key Responsibilities
As an Infrastructure Engineer, you'll be at the forefront of deploying new projects and enhancing our infrastructure through automation. Your key responsibilities will include:
• Installing, supporting, and maintaining cutting-edge Windows and Linux technologies.
• Managing incidents from start to finish, ensuring swift resolutions.
• Demonstrating a deep understanding of both on-premise and cloud infrastructure services.
• Ensuring our infrastructure meets all regulatory requirements, including PCI DSS, ISO27001, and Cyber Security Essentials.
• Introducing and maintaining standards to ensure consistency across PayPoint environments.