Infrastructure Engineer

Emplyfy; Staines-upon-Thames; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

40 days' paid holiday

Job summary

Emplyfy is seeking an experienced Infrastructure Engineer to support customer environments across a mix of remote and on-site activities in the UK. The role demands hands-on work with Microsoft technologies, networking, and security, with a focus on delivering reliable, secure IT services.

You will combine remote support with customer-site activity, maintain service tickets, and escalate complex issues. The position offers extensive holiday and a customer-centric service environment in

Qualifications

• At least 5 years' experience in a relevant IT role.
• Mandatory Cyber Essentials and GDPR security implementation.
• Proficient in Microsoft 365 core services (Email, SharePoint, Teams and OneDrive).
• Experience with Intune, RMM platforms, and communications systems.
• Strong knowledge of network infrastructure (DHCP, DNS, TCP/IP, VLANs, firewalls).
• Experience with Windows Server 2016/2019/2022 and Azure administration.
• Excellent written and verbal communication with a customer-service mindset.

Responsibilities

• Provide technical assistance to customers and act as a reliable point of contact.
• Attend customer locations to diagnose faults, carry out repairs and complete scheduled maintenance.
• Manage support incidents and requests through the company's ticketing system.
• Provide customers with timely updates and ensure service levels are met.
• Escalate critical technical problems to Management when appropriate.
• Monitor customer infrastructure and system environments to ensure operational readiness.
• Deploy, test, maintain and troubleshoot hardware and software.
• Accurately document technical work and maintain up-to-date service tickets.
• Take ownership of urgent incidents, whether remotely or at a customer site.

Skills

Analytical skills

Troubleshooting

Customer service mindset

Communication skills

Independent work

Tools

Microsoft 365

Intune

RMM platforms

Azure

Windows Server

DNS

DHCP

TCP/IP

Job description

Join an established technology organisation providing managed IT services to some of the market's most recognised companies. Our client is looking for an experienced Infrastructure Engineer to support customer environments across a varied and hands-on technical role.

The successful candidate will combine remote support with regular customer-site activity, working across infrastructure, Microsoft technologies, hardware, software and security.

Your Responsibilities

Provide technical assistance to customers and act as a reliable point of contact.

Attend customer locations to diagnose faults, carry out repairs and complete scheduled maintenance.

Manage support incidents and requests through the company's ticketing system.

Provide customers with timely updates and ensure agreed service levels are maintained.

Escalate critical technical problems to Management when appropriate.

Review workload and priorities each day and take ownership of required actions.

Monitor customer infrastructure and system environments to ensure they remain operational and meet business requirements.

Deploy, test, maintain and troubleshoot hardware and software.

Accurately document technical work and maintain up-to-date service tickets.

Take ownership of urgent incidents, whether handled remotely or at a customer site.

40 days' paid holiday annually.

You will need at least 5 years' experience in a relevant IT role, with a strong technical background covering:

Cyber Essentials and GDPR security implementation (mandatory).

Microsoft 365 and its core services, including Email, SharePoint, Teams and OneDrive (mandatory).

Intune, RMM platforms and telephone/communications systems.

Network infrastructure and connectivity, including routers, switches, APs, DHCP, DNS, TCP/IP, VLANs and firewalls.

Working collaboratively with external suppliers and technical service providers.

IT processes, procedures and industry best practices.

Windows Server 2016, 2019 and 2022, including Group Policy and security configuration.

Azure administration and system implementations.

Windows 10, Windows 11 and Mac.

Client builds, imaging and deployment.

Excellent written and verbal communication with a strong customer-service mindset.

Strong analytical and troubleshooting skills and the ability to work independently.

Infrastructure Engineer • Staines-upon-Thames, SRY, GB