Infrastructure Engineer

Auxilion; Sheffield; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

Auxilion is seeking an ASC Infrastructure Engineer in the United Kingdom to provide remote monitoring and level 2 support for core systems. The role is hybrid with a minimum of 3 days in the office, Monday to Friday 09:00–17:30.

You will manage Azure infrastructure and VMware, Active Directory, O365, certificates and licensing, web servers, NetScaler and Citrix XenApp/XenDesktop, Fortinet firewalls, and data protection with Commvault/backup tools. Incident resolution will follow defined SLAs.

Qualifications

• Proven experience as a Second Line Engineer or similar role.
• In-depth knowledge of O365, Exchange, Azure, Active Directory.
• Azure fundamentals or Azure Administration certifications preferred.
• Knowledge of Certificate Management and License Management.
• Experience maintaining web servers and proxies.
• Experience administering Fortinet firewalls and Citrix XenApp/XenDesktop.

Responsibilities

• Provide remote monitoring and L2 support for core systems.
• Support and maintain Azure infrastructure, including VMs on Azure and VMware.
• Manage and troubleshoot Active Directory issues and group policies.
• Administer O365 and troubleshoot MFA, conditional access, email, and SharePoint issues.
• Administer certificates, licenses, and ensure licensing compliance.
• Support and maintain web servers, NetScaler LBs and gateways.
• Provide Citrix support for virtual desktops and use Citrix Director for monitoring.
• Administer Fortinet firewalls and ensure network security.
• Incident resolution and monitoring of the supported estate per SLAs.

Skills

Azure infra

Active Directory

O365

Citrix XenApp/XenDesktop

Fortinet firewall

SCCM

Tools

SCCM

NetScaler

Citrix Director

Job description

The ASC Infrastructure Engineer will be responsible for providing remote monitoring and level 2 support for core systems and technologies to support external client infrastructure.

Monday – Friday 09.00 – 17:30 (Hybrid minimum 3 days from office)

You will provide high quality customer support services and technical assistance with a high level of accurate diagnosis and resolution. If you're passionate about technology and adept at troubleshooting complex systems and want to gain experience on wide range of technologies this is the role for you.

What will you be doing:

• Support and maintain Azure infrastructure, including virtual machines on Azure and VMware.
• Manage and troubleshoot Active Directory issues, user accounts, and group policies.
• Manage the O365 environment and troubleshoot any MFA, conditional access, email, public folders, SharePoint related issues.
• Administer certificate lifecycle, ensuring proper issuance, renewal, and revocation.
• Manage software licenses and ensure compliance with licensing agreements.
• Support and maintain web servers, ensuring high availability and performance.
• Utilize SCCM for software deployment, updates, and system configuration.
• Manage NetScaler LBs and Gateways for secure application delivery.
• Provide Citrix support for virtual desktops and applications. Utilize Citrix Director for monitoring and troubleshooting user sessions, analysing performance metrics, and optimizing resource usage.
• Administer Fortinet firewalls and ensure network security.
• Implement and manage Deep Security solutions for server protection.
• Support Mailmeter and other platforms for email security and archiving.
• Administer and troubleshoot Commvault for data backup and recovery issues.
• Be the point of contact and knowledge expert within the level 2 team.
• Incident resolution and monitoring of the supported estate through key monitoring tools.
• Ensure user tickets and monitoring alerts are handled per pre-defined SLAs for response time, updates and closure
• Perform changes in relation to requests or infrastructure change requests to ensure high availability of service.
• Create technical guides and work instructions.
• Invoke escalation procedure both in a prompt and timely manner to other levels of support.

What experience will you have:

• Proven experience as a Second Line Engineer or similar role.
• In-depth knowledge of O365, Exchange, Azure, Active Directory.
• Prefer Azure fundamentals or Azure Administration certifications.
• Knowledge and experience of Certificate Management, License Management,
• Experience maintaining webservers and Proxies.
• Experience administering software firewalls such as Fortinet.
• Demonstrable knowledge and experience of Citrix XenApp/XenDesktop
• Relevant certifications (e.g., Microsoft, Citrix, Fortinet) would be an advantage.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work collaboratively in a team environment.

Our Company, Auxilion – About Us

Work matters. It’s where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey.

Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.