Infrastructure Engineer

NHS; Newcastle upon Tyne; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

Join the NHS Counter Fraud Authority as an Infrastructure Engineer, where you'll support and develop critical IT infrastructure. This role is ideal for those who thrive in a dynamic environment and want to make a significant impact across the organization. You will collaborate with a team to ensure reliable service delivery and contribute to innovative ICT projects. If you're passionate about technology and looking for a rewarding challenge, we invite you to apply.

Benefits

Flexible working

Home or remote working

Qualifications

• Extensive experience in developing and supporting IT infrastructure.
• Proven track record of improving outcomes using technology.
• Experience with ISO20000 and ITIL Service Management.

Responsibilities

• Support the Infrastructure Manager in delivering ICT projects.
• Manage Microsoft Azure Public Cloud Infrastructure and Data Storage.
• Ensure excellent customer service and system availability.

Skills

Communication

Problem Solving

Collaboration

Education

Degree level qualification

ITIL v4 certification

Prince 2 certification

Tools

Microsoft Azure

Active Directory

VMWare vSphere

PowerShell

Windows Servers

Job description

The NHS Counter Fraud Authority (NHSCFA) is the national body responsible for all matters relating to the prevention, detection, and investigation of economic crime across the NHS. Further information about our work and annual plan for delivering this is available on our website.

We are excited to offer an opportunity for an enthusiastic, skilled, and experienced Infrastructure Engineer to join our dynamic team. In this pivotal role, you will collaborate with an existing Infrastructure Engineer and the technical Infrastructure Manager to support business-as-usual activities and play a crucial role in the development and support of the infrastructure.

As part of a small, agile team, your ability to adapt and support various areas of the business and technology will be crucial. This role is ideal for someone who thrives in a fast-paced, innovative environment and is eager to contribute to major projects that impact the entire organisation. If you are passionate about making a significant impact and looking for a challenging yet rewarding opportunity, we would love to hear from you.

Special Clearance/DBS required.

Potential applicants can contact Jamie Pearson at [e-mail] for an informal chat if you have any questions regarding the role.

We reserve the right to close this vacancy before the advertised closing date should we receive a significant number of applications.

Interviews will be held between 4th/6th June 2025.

Main duties of the job

The NHSCFA Technology function develops, secures, supports, and operates systems in support of NHSCFA operations. Business-critical back-office and internet-deployed digital applications are provided to support NHSCFA business streams.

The Infrastructure Engineer is a key role within the NHSCFA Information Systems team, supporting the ICT cloud and on-premise Infrastructure and Data network services to ensure the provision of an efficient and reliable service across all NHSCFA offices and to its remote workers.

About us

We have offices based in Coventry, Newcastle, and London and offer flexible, hybrid, office, and home-based working. In addition to the advertised salary, working in the London area will attract a High-Cost Area Supplement where appropriate. The NHSCFA values and respects the diversity of its employees and aims to recruit a workforce which reflects our diverse communities. We welcome applications irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process and consideration of reasonable adjustments for people who have a disability. If you are applying to undertake this role on a secondment basis, you should have agreement to being released from your current role in principle prior to submitting an application. When you apply for this role, you will be redirected to our recruitment system TRAC. The NHSCFA does not hold a sponsor license for skilled worker visas and so is unable to employ candidates requiring sponsorship.

Job responsibilities

As an Infrastructure Engineer, you will support the Infrastructure Manager to deliver innovative ICT projects, support, and develop the provision of current ICT Microsoft Azure Public Cloud Infrastructure, Data Storage, Network configuration, Systems, Teams Phone System, and Application Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, conforming to ISO20000 practices / ITIL processes and other relevant service delivery frameworks. You will work with key suppliers to support the configuration and ongoing management of the NHSCFA infrastructure / network environment, including design and cost optimisation.

Please see the full Job Description and Person Specification

Person Specification

Knowledge and Experience

• Extensive knowledge and experience in developing, implementing, and supporting a national IT infrastructure and associated services.
• Significant experience in supporting and troubleshooting complex IT solutions.
• Proven track record of delivering improved outcomes for internal and external customers using technology and creative approaches.
• Ability to analyse technical designs and provide technical assurance for supplier designs and proposals.
• At least one of the following:
  • Experience in building effective business relationships across the organisation and with suppliers and partners, facilitating collaboration among diverse stakeholders.
  • Experience in implementing policies aligned with strategic plans.
  • Ability to influence the allocation and management of resources for assignments. Proven experience in designing strategies within a multi-supplier environment.
• Experience of ISO20000 Service Management
• Experience of ISO27001 Security Management Standards.
• Experience of ITIL Service Management

Specialist Knowledge

• Infrastructure Services:
  • Good knowledge of Microsoft Azure services
  • Experience with Active Directory
  • Knowledge of DNS management
  • Understanding of DHCP configuration
  • Ability to create and manage Group Policy Objects (GPO)
  • Network/Firewall Technologies
  • SAN and NAS Storage Administration
  • Experience with Windows Servers
• At least 2 of the following:
  • Experience with Linux Servers
  • Proficiency in VMWare vSphere
  • Proficiency in PowerShell scripting
  • Experience with Microsoft Intune
  • Familiarity with Exchange Online
  • Knowledge of SharePoint administration
• Optimisation of digital cloud-based solutions
• Team and Line Management, including staff development

Qualifications

• Degree level qualification or equivalent experience in managing and developing complex IT Infrastructure / Systems OR Industry Recognised Qualifications e.g., Microsoft OR Significant demonstrable experience over a number of years in at least two of the following:
  • Infrastructure service/system
  • Architecture management of a significant ICT implementation
  • Knowledge and experience of network/firewall technologies
  • Knowledge and experience of Office 365 administration
• Designing and Implementing Microsoft Azure Networking Solutions (AZ-700)
• ITIL v4 certification
• Prince 2 certification

Communication Skills

• Clearly demonstrates impactful communication skills (oral, written, and presentation), articulating complex ideas to broad audiences.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Full-time, flexible working, home or remote working.