Infrastructure Engineer

love2shop; Liverpool; Hybrid; GBP 50,000 - 75,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Company pension scheme

Electric Vehicle scheme

Dental plan

Staff Everyday Benefits card discounts

Life Assurance - optional

Job summary

PayPoint Group is seeking an Infrastructure Engineer to help stabilise and improve IT infrastructure while advancing cloud and automation initiatives. The role focuses on automation, on-premise and cloud services, and security/compliance across PCI DSS and ISO27001.

You'll work in a hybrid setup with some travel to our offices in Liverpool (2–3 days per week). The ideal candidate has strong Windows and Linux experience, plus familiarity with VMWare, Azure Stack, and scripting.

Qualifications

• Proven production support or project delivery experience.
• Ability to document and explain designs clearly.
• Detail-oriented with strong written and verbal communication.

Responsibilities

• Provide 2nd/3rd line operational support for infrastructure and incidents.
• Coordinate with 3rd party support to resolve incidents quickly.
• Document root cause, impact analysis, and changes in the ticketing system.
• Ensure compliance with security controls and company standards.
• Assist with infrastructure delivery projects and automation initiatives.

Skills

Windows Server

Windows Stack

Linux

Exchange 2016

Office 365

Azure Stack

Hyper-V

VMware

Domain Management

System Center

SQL Server

Networking Tools

Security

PCI-DSS

PowerShell

Bash

Python

Storage Spaces

High Availability

CDN CloudFlare

Tools

Wireshark

Jenkins

BeyondTrust

Rubrik Backup

Job description

We have an exciting opportunity to join our Infrastructure Team as an Infrastructure Engineer to help us drive stability and improvements to our PayPoint Group's IT Infrastructure while we continue to push forward with our next gen cloud technology and automation goals.

What will you be doing?

The Infrastructure Engineer will ensure automation of tasks is at the forefront of their thinking to enhance speed of deployment of new project work or existing improvements to the infrastructure.

The ideal person will have a proven track record in the installation, support and maintenance of advanced Windows and Linux Technologies and be able to demonstrate management of incidents through to resolution. They will be able to demonstrate an understanding of Infrastructure services to an elevated level for On-Premise, and In-Cloud technologies. Previous experience of working in the financial sector or the ability to provide examples of working in a service critical environment are advantageous.

As an Infrastructure Engineer they will be responsible for ensuring the Infrastructure Services meet all regulatory requirements, namely PCI DSS, ISO27001, and Cyber Security Essentials. This will include the introduction of standards to ensure conformity within the PayPoint environment.

Be responsible for and deliver

• Operational support of the infrastructure carrying out 2nd and 3rd line analysis of incidents and problems
• Engaging with relevant 3rd party support to assist with incident resolution
• Resolution, Root Cause Analysis, Impact Analysis and Escalation, should be carried out in a timely manner with detailed documenting of solutions in the ticketing platform
• Ensure compliance and operation within all company controls and security standards
• Assist with Projects and Infrastructure Delivery
• Proactively drive automation of infrastructure tasks to guarantee the outcome of repeatable tasks
• Identify improvements to existing processes ensuring that with agreement, these improvements are implemented in line with PayPoint Group standards
• Continuous service improvement through best practice and new and innovative technologies
• Ensure consistency and quality of the service so that all support tickets are progressed in line with operational service levels
• Review and approve changes in line with the Change Management Process
• Implement, maintain and test PayPoint DR services as and when required to do so
• Update documentation, policies and procedures as well as ensuring that they are followed
• Cover on call for 1 week out of 4 per month
• Any other duties where applicable

What would we like from you?

Proven Production Support or Project Delivery experience

Proven ability to document and explain designs

Detail orientated with strong written and verbal communication skills

Expert Knowledge in the following

• Windows Server OS's (Ideally from 2012 to 2025)
• Full Windows Stack including DHCP, DNS, AD, CA
• Linux (Ideally Ubuntu, RedHat and Rocky)
• Microsoft Exchange 2016 - SE
• Microsoft Office 365
• Microsoft Azure Stack from Compute, Networking, to Azure EntraID
• Hyper-V 2012 - 2025

Exposure and understanding of the following

• VMWare
• Domain Management and Registrars
• System Center
• Data Centre Operations & hardware maintenance
• Network troubleshooting and associated tools (Wireshark, and CLI tools)
• Microsoft SQL Server
• Understanding of security in relation to network, server, applications, data and databases
• SSL Protocols, Ciphers and certificates

It would be great if you already have

• PCI-DSS compliance
• Proficient in PowerShell Scripting, Bash Scripting or Python
• Windows Storage Spaces and Storage Spaces Direct
• Design of Highly Available Systems
• Content Delivery Networks (Such as; CloudFlare)

Experience in

• Delivering projects and solutions from inception to completion
• Any experience with the following software products:
  • SIEM
  • Jenkins
  • BeyondTrust
  • Rubrik Backup

What can we do for you?

The majority of this role will be (Hybrid) and will require some travel to our bright and modern offices in Liverpool. (2 - 3 days a week)

• 25 days holiday per year + bank holidays. Option to purchase further holidays
• Company pension scheme
• Electric Vehicle scheme
• Dental plan
• Staff Everyday Benefits card offering discounts with multiple retailers (10%)
• Life Assurance - optional cover

As a disability-confident committed company, we have a passion for championing equality. We welcome all colleagues into a work environment where success is attainable for everyone, regardless of disability, age, race, religion, gender identity, or sexual orientation. We are committed to ensuring that everyone has equal access to growth and opportunities in our workplace.