Infrastructure Engineer

People First; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

The Institute of Ismaili Studies (IIS) is seeking an experienced Infrastructure Engineer to maintain and develop the Aga Khan Centre (AKC)'s technical infrastructure, covering servers, networks, cloud services, security, and AV systems.

You will act as an escalation point, provide technical consultancy, horizon scanning, and work with the IT team and users to deliver reliable, secure technology solutions in a diverse academic environment.

Qualifications

• Azure or ITIL qualifications with strong IT fundamentals.
• Solid knowledge of operating systems, networks, cloud services, and security.
• Experience providing advanced technical support and escalation handling.
• Experience in technical consultancy, horizon scanning, and planning.
• Strong problem-solving and communication skills across levels.
• Leadership and mentoring experience to support colleagues.
• Experience with educational technologies or LMS/VLE is a plus.

Responsibilities

• Provide technical infrastructure support across the AKC.
• Manage and develop AKC technical infrastructure: servers, networks, cloud services.
• Act as technical consultant on projects, horizon scanning and planning.
• Collaborate with IT team and users to deliver secure, reliable solutions.

Skills

Azure/ITIL

Operating systems

Networking

Cloud services

Security

Technical support

Horizon scanning

Leadership

Communication

Educational technologies

Job description

About the role:

The Institute of Ismaili Studies (IIS) is seeking an experienced and highly skilled Infrastructure Engineer to provide technical infrastructure support across the Aga Khan Centre (AKC).

Reporting to the IT Operations Manager, the postholder will act as a key technical expert and escalation point for complex infrastructure, systems, and technology-related matters. The role will manage and develop the AKC’s technical infrastructure, including servers, networks, cloud services, security, audio-visual systems, and educational technologies.

The Infrastructure Engineer will also act as a technical consultant on projects, undertake horizon scanning and strategic technology planning, and work closely with the wider IT team and users across the organisation to deliver reliable, secure, and user-focused technology solutions.

This is an exciting opportunity for an experienced IT infrastructure professional to take a leading technical role within a diverse and internationally focused academic environment.

What we’re looking for:

• Relevant IT systems qualifications, such as Azure or ITIL.
• Strong knowledge of operating systems, network protocols, servers, networking, cloud services, and security.
• Experience providing advanced technical support and acting as an escalation point for complex issues.
• Experience of technical consultancy, horizon scanning, and strategic technology planning.
• Strong problem-solving, organisational, and communication skills, with experience working with and supporting people at all levels.
• Experience of leadership and mentoring, with the ability to support the development of colleagues.
• Experience with educational technologies and platforms such as LMS/VLE would be advantageous.

This is a unique opportunity to play a key role in developing and supporting the technology infrastructure of the Aga Khan Centre while contributing to the Institute’s wider strategic and operational goals.

The Institute of Ismaili Studies, Aga Khan Centre,10 Handyside Street, London, N1C 4DN.Telephone: [phone]. Website: http://www.iis.ac.uk.Incorporated in England as a company limited by guarantee and registered in theUK no. 1324858. Registered Charity Number 1179135.United Kingdom