Infrastructure Engineer

TN United Kingdom; Gloucester; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Infrastructure Engineer to join their on-site team in Gloucester. In this role, you will provide operational support, incident resolution, and maintenance activities for mission-critical environments. You will collaborate closely with clients in the national security and defense sectors, addressing complex challenges with innovative solutions. Your expertise in IT operations, coupled with your familiarity with technologies like VMWare, Docker, and Kubernetes, will be essential in ensuring a stable and reliable operational environment. This role offers the opportunity to make a significant impact while working within a dynamic and fast-paced team.

Qualifications

• Proven experience in managing IT operations in regulated environments.
• Familiarity with software development practices and tools.

Responsibilities

• Providing operational support and incident resolution.
• Implementing automation to enhance productivity.

Skills

Incident Resolution

Change Implementation

Linux System Administration

Windows System Administration

Excellent Communication Skills

Networking Technologies Awareness

Cyber Security Principles Awareness

ITIL Framework Familiarity

Collaboration Skills

Tools

VMWare Suite

Veeam

Docker

Kubernetes

Nagios

Job description

As an Infrastructure Engineer, you’ll provide operational support such as incident resolution, change implementation and maintenance activities as part of an on-site team in the Gloucester area; providing proactive management and reactive support of Rokes’ customers’ Mission Critical secure environments.

Roke is a leading technology & engineering company with clients spanning National Security, Defence and Intelligence. You will work alongside our customers to solve their complex and unique challenges.

Your key responsibilities

• Providing operational support, such as incident resolution, change implementation and maintenance activities to ensure a stable and reliable environment
• Implementing approved technical requests from the end customers
• Developing and implementing improvements to operational and reference platform environments
• Implementing automation to improve productivity and remove human error
• Producing clear and concise documentation
• Supporting the Tech Lead with active management of the environments and escalation of any risks.
• Proactive monitoring to stay ahead of potential issues
• Supporting and participating in stakeholder management, service reporting and reviews with Roke SDM and customer stakeholders
• Embrace and adapt ITIL4 practices for an agile platform operation delivery and operations environment
• Developing and maintaining service operation according to customer and Roke policies, procedures, and standards to ensure compliance with industry regulations and best practices
• Executing agreed changes to service provision, configuration items, and documentation.

The key requirements

• Proven experience managing IT operations in a complex, fast-paced highly regulated environments, preferably aligned to national security or defence
• Experience in some or all of the following technologies: VMWare Suite (ESXi, vCenter and NSX / VCF), Windows System Administration (AD, DNS, DHCP, PKI), Linux System Administration, Backup solutions such as Veeam, Docker and/or Kubernetes and Nagios
• Awareness of Networking Technologies
• Awareness of Cyber Security principles
• Excellent communication and interpersonal skills with the ability to collaborate effectively across all levels of the organisation.
• Familiarity with the ITIL framework and (ideally) experience of working closely with DevOps product teams, particularly in public sector and National Security landscape
• Familiarity with software development practices and tools used by software developers. Able to support those who build and support service-orientated architecture and microservices, containerisation platforms and runtime.

Clearances

Due to the nature of this role, we require you to be eligible to achieve DV clearance. As a result, you should be a British Citizen and have resided in the U.K. for the last 10 years.

The next step

Click apply, submitting an up-to-date CV. We look forward to hearing from you.