Infrastructure Engineer

The Barbican; City Of London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A prominent M&E Contractor in London is seeking an experienced Infrastructure Engineer for a permanent position. You will work in a hybrid model, with responsibilities including maintaining network infrastructure, managing Helpdesk tickets, and supporting server and user systems. Candidates must have at least 5 years in IT with relevant certifications. This role offers a competitive salary and excellent benefits, including private medical and life assurance.

Benefits

Competitive salary

Private Medical

Healthcare Cash Back Plan

Life Assurance

Excellent annual leave

Employee Assistance Programme

Pension

Maternity and Paternity pay

Other discounts and company benefits

Qualifications

• Minimum 5 years in IT roles with 2 years in a service delivery capacity.
• Experience in regulated environments and ITIL-aligned processes.
• Proficient in LAN/WAN management and firewall configuration.
• Knowledge of disaster recovery and business continuity planning.

Responsibilities

• Configure, monitor, and maintain network infrastructure.
• Support server and user infrastructure, including virtualization technologies.
• Manage Helpdesk tickets and ensure SLA compliance.
• Create and maintain all IT documentation.

Skills

Network infrastructure management

Service delivery

ITIL processes

PowerShell

Microsoft Azure

Communication skills

Education

CompTIA certifications (e.g. Networking, Security, A+)

Microsoft Certifications (e.g. Azure Administrator)

Membership in relevant bodies (BCS, IEEE, etc.)

Tools

Microsoft Defender

SIEM tools

Microsoft 365

Job description

Overview

1st Step Solutions are supporting an M&E Contractor who have an opportunity for a Infrastructure Engineer on a Permanent basis based in London Barbican. Hybrid model of work - 3 days in the office and 2 days at home.

Responsibilities

• Configure, monitor, and maintain network infrastructure and ensure network security.
• Support, administer, and assist in the development of server and user infrastructure, including virtualisation technologies.
• Oversee software across servers and user devices. Maintain compliance with the internal Approved Software List. Administer ERP systems.
• Monitor and maintain the Microsoft cloud environment.
• Manage Helpdesk tickets, escalate where needed, and ensure SLA compliance. Conduct root cause analysis and implement solutions.
• Deliver planned and ad-hoc IT projects within established frameworks.
• Create and maintain all IT documentation.
• Administer security tools and maintain governance, risk, and compliance standards. Improve security posture, using tools such as Microsoft Secure Score.
• Support implementation of business process improvements. Review and suggest enhancements to current procedures.
• Make independent decisions aligned with departmental and strategic IT objectives.
• Act as Deputy for other roles when competent to do so and appoint a suitable Deputy during periods of absence.

Qualifications

• Minimum 5 years in IT roles, including at least 2 years in a service delivery capacity. Experience with internal and external stakeholders, regulated environments, and ITIL-aligned processes.
• A combination of the following is preferred: CompTIA (Networking, Security, A+, Server), Microsoft Certifications (e.g. Azure Administrator, Security, Server Hybrid Admin, Power Platform Fundamentals).
• Membership in relevant bodies such as BCS, IEEE, ISACA, (ISC)², CompTIA, or ITIL/AXELOS.
• Skilled in LAN/WAN management, VLANs, routers/switches, VPNs (Azure or Always On), firewall configuration, and protocols (DNS, DHCP, TCP/IP).
• Proficient in PowerShell for automation and reporting. Knowledge of Power Automate and CI/CD pipelines.
• Knowledge of disaster recovery and business continuity planning. Experience with storage solutions and playbook maintenance.
• Experience with Microsoft Defender, Sentinel or equivalent SIEM tools, RBAC, PIM, and awareness of ISO 27001 / Cyber Essentials. Familiarity with IAM, PAM, XDR, and GRC tools.
• Proficient in Microsoft 365, Azure, Entra, SharePoint, Exchange, Purview, Intune, Teams, Power Platform, and other Microsoft services.
• Experience in Windows Server admin, OS hardening, patching, Hyper-V, VM provisioning, backup, HA, and clustering. Knowledge of AD/AAD, GPOs, Entra ID, SSO, MFA, and Conditional Access.
• Open to adopting new tools, technologies, and methodologies.
• Clear in both verbal and written communication; confirms understanding when conveying information.

Benefits

• Competitive salary
• Private Medical
• Healthcare Cash Back Plan
• Life Assurance
• Excellent annual leave
• Employee Assistance Programme
• Pension
• Maternity and Paternity pay
• Other discounts and company benefits