Infrastructure Demand & Change Manager

VIQU IT Recruitment; Horsham; On-site; GBP 50,000 - 70,000; Full time

Job summary

VIQU are supporting a leading organisation in their search for an IT Demand & Change Consultant to join their Infrastructure Solutions team. The IT Demand & Change Consultant will take ownership of infrastructure demand across BAU and small change, managing requests from initial scoping through governance, planning and delivery.

You will coordinate internal infrastructure teams and third-party suppliers, ensuring change is appropriately prioritised, resourced and delivered against agreed

Qualifications

• Experience within IT demand management, infrastructure change, project delivery or PMO.
• Experience managing Demand, Change and/or Service Request processes.
• Strong project management across scope, planning, risks, budgets, timelines and resources.
• Good understanding of cloud and traditional IT infrastructure environments.
• Experience working within structured governance, risk and compliance processes.
• Previous experience managing third-party technology suppliers.
• Strong stakeholder management skills across technical, non-technical and senior stakeholders.
• Experience using reporting, measures and KPIs to track project delivery.
• Strong process improvement experience with an organised and detail-focused approach.
• ITIL, Agile and/or PRINCE knowledge would be advantageous.

Responsibilities

• Manage the end-to-end demand process for infrastructure BAU and small change requests.
• Manage a portfolio of smaller infrastructure projects, overseeing scope, delivery, risks, dependencies and escalations.
• Work with infrastructure teams and business stakeholders to define requirements, timescales and acceptance criteria.
• Support demand forecasting, scheduling and capacity planning across the infrastructure function.
• Determine whether requirements should be delivered internally or through third-party suppliers.
• Manage third-party delivery, including scope, costs, purchase orders, performance and invoice approval.
• Track and report on demand, project progress, costs, delivery performance and estimate accuracy.
• Ensure appropriate technical and operational documentation is maintained throughout delivery.
• Identify and implement improvements to demand and small change processes, including opportunities for automation.

Skills

IT demand management

Project management

Stakeholder management

Governance & compliance

Vendor management

Process improvement

Agile/PRINCE knowledge

IT infrastructure knowledge

Job description

VIQU are supporting a leading organisation in their search for an IT Demand & Change Consultant to join their Infrastructure Solutions team. The IT Demand & Change Consultant will take ownership of infrastructure demand across BAU and small change, managing requests from initial scoping through governance, planning and delivery.

You will coordinate internal infrastructure teams and third-party suppliers, ensuring change is appropriately prioritised, resourced and delivered against agreed