Infrastructure Delivery Administrator

John Lewis Partnership; Milton Keynes; On-site; GBP 28,000 - 38,000; Full time

Job summary

John Lewis Partnership seeks an Infrastructure Delivery Administrator (Nights) to support end-to-end fulfilment within the Control Room. You will record incidents, coordinate with engineers, and liaise with third parties to ensure equipment and systems run efficiently, enabling on-time stock delivery and SLA adherence.

Ideal candidates have ITIL certification, strong IT troubleshooting, and experience with WMS and CISCO networking.

Qualifications

• IT issues and incident management in IT/SC environments.
• Experience with Warehouse Management Systems (WMS).
• Networking and infrastructure knowledge (CISCO, LAN/WAN).

Responsibilities

• Record faults and major incidents with stakeholders and track resolutions.
• Plan workload and coordinate with Engineers to meet operational needs.
• Liaise with third parties to ensure equipment availability for site.
• Compile hand-over reports between shifts for seamless operations.
• Prepare and write reports for daily operational planning and system performance.

Skills

IT troubleshooting

CISCO networking

Windows OS

Active Directory

TCP/IP

Google Apps

Education

ITIL Certification

Tools

KiSoft WCS

Zenon Dispatcher

ServiceNow

KiSoft PTL

KiSoft MCS

Job description

About the role Working in a service critical role, the Control Room manages the end-to-end fulfilment and resolution in all agreed operational functions. Providing IT administration and support by proactively identifying system issues which may affect the Supply Chain whilst ensuring the Partnership has the right stock in the right place at the right time. Ensuring the semi-automated system is operating to its maximum efficiency. Providing operational analysis experience, suggesting solutions to complex queries and following through to a resolution in an IT related environment. Engaging with all involved resolver groups and Customers, utilising proactive internal and external escalation procedures. Providing prompt and timely response and updates to customers, demonstrating strong awareness of their operational needs/requirements and priorities. Troubleshooting any hardware and software issues for the operation and to guarantee the delivery of all agreed SLAs. At a glance Partnership Role Title: Infrastructure Delivery Administrator, Nights,

• Receive and record Operational faults and major incident details, informing the relevant stakeholders. Tasking these to the appropriate functions whilst recording the actions taken and any resolutions achieved
• Plan and prioritise workload through use of Engineers, remaining flexible to adapt and support whilst identifying different avenues to achieve solutions
• Liaise with Central Operations, Knapp and Site Management to plan, organise and coordinate any requirements that need to be implemented, to meet with operational needs
• Liaise with Third Parties to ensure we have sufficient levels of working equipment for the site
• Compiling hand-over reports to enable the smooth transition of operational issues between shifts
• Construct/write reports to facilitate Operational figures for vital daily planning. Contributing and communicating clearly to the day to day running of the system, ensuring the flow of the Automation.
• Regular audits to find ways to improve existing IT systems, projects and related operations initiatives to optimise efficient use of company resources. i.e. in preparation for peak periods
• Ensure training requirements are met in all areas of the Control Room Operations in line with the agreed SOPs
• Experience working within automated or semi-automated warehouse operations.
• Proven experience managing customer/client relationships and working with Warehouse Management Systems (WMS).
• Demonstrated IT troubleshooting and operational analysis experience within an IT-related environment.
• Technical understanding of IT networking and infrastructure, including CISCO equipment, IBM systems, LANs/WANs, Group Policies, TCP/IP, Active Directory, Windows OS, and Google Applications.
• ITIL Certification.

Desirable Skills & Experience you can bring:

• Knowledge of KiSoft Applications including WCS, PTL, MCS, PLC, SRC, ICM, KFP, Cardiff, Command
• Knowledge of Zenon and Dispatcher WMS
• Experience of Servicenow platform for centralised requests/queries

Full Time, 37.5 hours per a week

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us. We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.