Infrastructure and Network Manager Support Centre · IT · Globe Centre Accrington - Central Support

Bensons for Beds; Accrington; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Life Assurance and pension

Career development

Flexible hybrid/onsite work

Job summary

Bensons for Beds is seeking an experienced Infrastructure and Network Manager to lead the management, security, and improvement of our IT infrastructure and network services across the organisation.

You will oversee networks, servers, cloud services and related technologies, ensuring reliable, secure, and high-performing IT services while guiding policy, incident response, and continuous improvement initiatives.

Qualifications

• Proven experience managing IT infrastructure, networks and services in a complex org.
• Strong knowledge of TCP/IP, DNS, DHCP, VPNs, firewalls, routing and wireless tech.
• Experience with server technologies, virtualization, cloud platforms and monitoring tools.
• Knowledge of infrastructure security, vulnerability management and data protection best practices.

Responsibilities

• Managing and maintaining the organisation's IT infrastructure, networks, servers, systems and cloud services.
• Leading the design, implementation and support of secure and resilient network solutions.
• Monitoring infrastructure performance, availability, capacity and security to identify issues proactively.
• Overseeing upgrades, installations and technology change programmes.
• Developing and maintaining disaster recovery and business continuity plans.
• Managing suppliers, technology partners, service agreements and budgets.
• Ensuring compliance with information security policies and data protection requirements.

Skills

Infrastructure management

Network architecture

Security & compliance

Leadership

Vendor management

Troubleshooting

Education

ITIL certification

Cisco/Microsoft certifications

Tools

Windows Server

VMware

Cloud platforms

Backup solutions

Monitoring tools

Job description

We are seeking an experienced and motivated Infrastructure and Network Manager to lead the management, security, and continuous improvement of our IT infrastructure and network services. This is an exciting opportunity to join a supportive team and play a key role in ensuring reliable, secure, and high-performing technology across the organisation.

Main Responsibilities for Infrastructure and Network Manager Roles

• Managing and maintaining the organisation’s IT infrastructure, networks, servers, systems, and cloud services

• Leading the design, implementation, and support of secure and resilient network solutions

• Monitoring infrastructure performance, availability, capacity, and security to identify and resolve issues proactively

• Managing network technologies including LAN, WAN, Wi-Fi, firewalls, VPNs, switching, and routing

• Overseeing infrastructure upgrades, system improvements, installations, and technology change programmes

• Developing and maintaining IT infrastructure, network, disaster recovery, and business continuity plans

• Managing suppliers, technology partners, service agreements, and infrastructure-related budgets

• Ensuring systems and networks comply with information security policies, data protection requirements, and industry best practice

• Leading the investigation and resolution of complex infrastructure and network incidents

• Maintaining accurate technical documentation, asset records, configurations, and operational procedures

• Providing technical leadership, guidance, and support to IT colleagues and wider teams

• Supporting the development and implementation of IT policies, standards, and service improvement plans

Infrastructure and Network Manager Skills and Experience Required

• Proven experience managing IT infrastructure, networks, and technical services in a complex organisation

• Strong knowledge of network architecture, TCP/IP, DNS, DHCP, VPNs, firewalls, routing, switching, and wireless technologies

• Experience with server technologies, virtualisation, cloud platforms, backup solutions, and monitoring tools

• Knowledge of infrastructure security, vulnerability management, access controls, and cyber security principles

• Experience managing technical projects, suppliers, budgets, and service delivery

• Ability to troubleshoot complex technical issues and provide effective solutions

• Strong communication, leadership, organisation, and stakeholder management skills

• Ability to prioritise workloads, manage competing deadlines, and remain calm under pressure

• Relevant technical qualifications or certifications, such as Microsoft, Cisco, ITIL, or equivalent experience, are desirable

Key Benefits of Working in Our IT Team

• Competitive salary and benefits package

• Supportive and inclusive working environment

• Opportunities for professional development, training, and career progression

• Access to the latest infrastructure, networking, and cloud technologies

• Life Assurance and pension contributions

• Employee wellbeing support and other company benefits

Working Hours and Location

• Full-time position

• Working hours are generally Monday to Friday - 3 days per week on site

• Some flexibility may be required to support planned maintenance, infrastructure changes, or critical incidents

• Occasional on-call or out-of-hours support may be required

• Hybrid or office-based working options may be available, depending on business requirements

• Some travel to company sites or supplier locations is required

We welcome applications from all backgrounds and are committed to creating an inclusive workplace where everyone can contribute and succeed.