Infrastructure Analyst

Synergy Resourcing Solutions Limited; Greater London; Hybrid; GBP 36,000 - 52,000; Full time

Job summary

Synergy Resourcing Solutions Limited is seeking an Infrastructure Analyst to join a small team overseeing a multi-site technology environment in London or Ipswich. The role blends hands-on infrastructure support with incident resolution and project delivery.

You will work on core networking and virtual infrastructure, progressing to greater technical ownership and participation in improvement projects within a hybrid working model (3 days in the office).

Qualifications

• Solid foundational networking knowledge and experience supporting IT infrastructure.
• Experience with virtualised server infrastructure and incident resolution.
• Ability to work independently and communicate clearly with colleagues and suppliers.

Responsibilities

• Supporting LAN, WLAN, VPN and wider network infrastructure
• Maintaining virtualised server infrastructure
• Troubleshooting infrastructure incidents across multiple platforms
• Monitoring services and identifying recurring issues
• Supporting infrastructure changes, upgrades and improvement projects
• Collaborating with internal technical teams and third-party providers
• Maintaining accurate and up-to-date technical documentation

Skills

Networking

Virtualization

Incident response

Documentation

Communication

Tools

Cisco

Meraki

Nutanix

VMware

Hyper-V

Job description

We are recruiting an Infrastructure Analyst to join a small infrastructure and networking team supporting a multi-site technology environment.

This is a hands on role combining infrastructure support, troubleshooting, incident resolution and project delivery. You'll work across core networking and virtual infrastructure whilst gradually taking on greater ownership of projects and technical improvements.

Hybrid | 3 days in the office | London or Ipswich

Key responsibilities

• Supporting LAN, WLAN, VPN and wider network infrastructure
• Maintaining virtualised server infrastructure
• Troubleshooting infrastructure incidents across multiple platforms
• Monitoring services and identifying recurring issues
• Supporting infrastructure changes, upgrades and improvement projects
• Collaborating with internal technical teams and third-party providers
• Maintaining accurate and up-to-date technical documentation

We're looking for someone with solid foundational knowledge of networking and virtualisation, alongside practical experience supporting IT infrastructure. You should be comfortable investigating technical problems independently, working calmly during incidents and communicating clearly and professionally with colleagues and suppliers.

Experience with technologies such as Cisco, Meraki, Nutanix, VMware or Hyper-V would be beneficial, but specific vendor experience is less important than a strong understanding of the underlying technology.

There will be occasional travel between offices and satellite office locations.

The role would particularly suit someone looking to progress into an infrastructure position, or currently at an early to mid Infrastructure Analyst/Engineer level, who is looking for greater technical ownership and project exposure.