Infrastructure Analyst

Be-IT; Glasgow; On-site; GBP 42,000 - 64,000; Full time

Job summary

Be-IT is seeking a Project Engineer to own customer projects end to end, from scoped handover through to completion or transition into support. The role is an individual-ownership position, handling a project queue with support from colleagues as needed.

You will onboard customers from incumbents, deliver new services, and lead Microsoft 365 migrations (SharePoint, mail, servers) while delivering infrastructure, cloud, and networking work. Strong customer-facing presence is required.

Qualifications

• Proven experience owning projects from start to finish, not just partial involvement.
• Hands-on migrations for SharePoint, mail, and servers; not just exposure.
• Microsoft 365 administration and tenant configuration experience; MS-102-level knowledge is valuable.
• MSP background preferred with exposure to multiple customer environments.

Responsibilities

• Take full ownership of customer projects from scope to delivery or transition to support.
• Onboard customers from incumbent providers and deliver new services from scratch.
• Lead Microsoft 365 migrations including SharePoint, mail, and server moves.
• Deliver infrastructure, cloud, and networking work: installs, upgrades, migrations, configurations.
• Configure and troubleshoot networking: firewalls, VPNs, VLANs, routing, switching, Wi‑Fi.
• Support telecoms/VoIP work and related services.
• Run IT audits and provide practical recommendations to clients.
• Lead customer-facing sessions: audits, onboarding, discovery workshops, go-lives.
• Produce formal documentation: implementation plans, configuration records, completion reports.

Skills

Project ownership

SharePoint migrations

MS 365 administration

Customer-facing

Education

MS-102 knowledge or equivalent experience

AZ-104 knowledge (nice to have)

Tools

SharePoint

Microsoft 365 Admin Portal

Defender for Office 365

VPN/Firewall configuration

Job description

Our client, a growing Managed Service Provider, is looking for a Project Engineer to own customer projects end to end - from scoped handover through to completion or transition into support.

This is an individual-ownership role, not a staged lead/senior/junior structure. You'll receive your own project queue and see each one through from start to finish - onboarding customers off their existing provider, delivering new services, or completing in-flight projects - with support from colleagues when you need it, not a hierarchy doing it for you.

What you'll be doing

• Take full ownership of customer projects once sales, licensing, and scoping are complete - through to delivery or handover to support
• Onboard customers moving from an incumbent provider, and deliver new services from scratch
• Lead Microsoft 365 migrations - SharePoint, mail, and server migrations in particular - plus M365 administration and tenant configuration
• Deliver infrastructure, cloud, and networking work - installs, upgrades, migrations, configuration
• Configure and troubleshoot networking (firewalls, VPNs, VLANs, routing, switching, Wi-Fi)
• Support telecoms/VoIP work (Gamma Horizon, Giacom, SIP, call routing)
• Run IT audits and give clients clear, practical recommendations
• Lead customer-facing sessions - audits, onboarding, discovery workshops, go-lives
• Produce solid documentation: implementation plans, configuration records, completion reports

What we're looking for

• Proven experience personally owning projects start to finish - not just supporting or assisting on portions of someone else's
• Real, hands‑on experience with SharePoint, mail platform, and server migrations - not just exposure to them
• Microsoft 365 administration experience: tenant configuration, Defender, and the M365 portal more broadly -MS-102-level knowledge is a strong signal of this, though the cert itself isn't mandatory if the practical experience is there
• MSP background preferred (ideally exposure to multiple customer environments), but strong internal-IT candidates will be considered if they've independently delivered comparable migrations or implementations
• Comfortable being the technical face of a project in front of customers

Nice to have (not essential)

• MS-102, AZ-104, SC-300, MD-102, AZ-900