Infrastructure Analyst

Computacenter; East Midlands; On-site; GBP 45,000 - 65,000; Full time

Job summary

Computacenter in Derby is seeking an experienced IT professional to join an onsite team supporting a highly secure, enterprise-scale environment. You’ll work across Windows platforms, server, networking and infrastructure to maintain critical services and contribute to improvements.

The role emphasizes solving complex technical problems in a collaborative, onsite team, with DV/SC clearance eligibility, 3rd line managed services experience, and strong troubleshooting.

Qualifications

• DV clearance required or SC clearance with DV eligibility.
• Experience in a 3rd line capacity in Managed Services.
• Excellent troubleshooting skills and ability to make key technical decisions independently.
• Prioritisation and task management skills.

Responsibilities

• Offering solutions and workarounds to incidents/problems.
• Working to SLA's and deadlines.
• Reviewing services and application delivery.
• Prioritising and managing several tasks at a single time.
• Establishing a good working relationship with wider teams and customers alike.
• Keeping up to date with advancements in technology.
• Working with a variety of customers to gain a detailed understanding of their requirements.
• Designing, developing, and deploying technologies on Windows Platforms.
• Providing remote on-call out of hours support.

Skills

DV clearance

SC clearance

Windows Server support

Troubleshooting

Incident management

Team collaboration

Remote coordination

Tools

Active Directory

VMware

DNS

LDAP

Group Policy

PKI

Quest Tools

McAfee ePO

Citrix

VxRail

Exchange 2019/SE

Skype for Business

Windows 10

Job description

You'll join an onsite team supporting a highly secure, enterprise-scale customer environment in Derby.

Working across Wintel server, networking and infrastructure technologies, you'll play an important role in maintaining critical services while contributing to ongoing technical improvement and project delivery.

This is an excellent opportunity for someone who enjoys solving complex technical problems and working in a collaborative, onsite team environment.

What you'll do

• Offering solutions and workarounds to incidents/problems.
• Working to SLA's and deadlines.
• Reviewing services and application delivery.
• Prioritising and managing several tasks at a single time.
• Establishing a good working relationship with wider teams and customers alike.
• Keeping up to date with advancements in technology.
• Working with a variety of customers to gain a detailed understanding of their requirements.
• Designing, developing, and deploying technologies on Windows Platforms.
• Providing remote on-call out of hours support.

What you'll need

Experience/Clearances:

• Either currently holds DV clearance or SC cleared and eligible to undertake DV.
• Experience working of a third line capacity in Managed Services providing specialised support across Windows Server Platforms.
• Excellent troubleshooting skills and demonstratable ability to make key technical decisions independently.
• Prioritisation and task management skills.

Technologies:

• Active Directory experience: Group Policy Objects (GPO), Forests, Domains, Domain Controller Roles, DNS, Permission Models, Delegation, Trust relationships, LDAP, and Kerberos.
• VMware/VxRail.
• DHCP.
• Exchange 2019/SE.
• Microsoft Windows Server (2016, 2019, 2022 & 2025) - including server core.
• Skype for Business 2019/SE.
• Windows 10.
• Core Windows infrastructure components (DHCP, Windows failover clustering, etc.).
• Designing, developing, and deploying technologies on Windows Platforms.
• PKI and Certificate Management.
• Quest Tools (Active Roles, Change Auditor, Recovery Manager).
• Anti-virus technologies (McAfee ePO, ENS, VSE, HIPS, and DLP).
• Exposure to Citrix technologies.
• Exposure to Virtualization technologies.