Information Technology Technician

JMG Group; Guiseley; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading insurance brokerage is seeking an IT Technician to enhance their IT operations during a period of rapid growth. This hands-on role involves managing cloud telephony, supporting device deployment, and ensuring smooth IT onboarding for acquisitions. Ideal candidates will have strong troubleshooting skills and experience in dynamic environments.

Qualifications

• Minimum 3 years of experience in IT support or technician role.
• Strong knowledge of desktop, mobile, and network technologies.
• Experience with cloud telephony platforms and mobile device management.

Responsibilities

• Manage and maintain the cloud telephony platform.
• Liaise with newly acquired businesses for IT onboarding.
• Act as an escalation point for IT issues.

Skills

Troubleshooting

Problem Solving

Communication

Organizational Skills

Job description

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Group Recruitment Partner - Hiring top talent for one of the UK’s leading Insurance Brokers

JMG Group is a Private Equity backed insurance broking group based in Guiseley, West Yorkshire with strong regional office representation around the UK. We are a top 30 broker, growing rapidly having completed numerous acquisitions since our MBO in 2020. We place over £350m+ of Gross Written Premium into the market annually and our teams are very well respected in the market. Customer excellence is the backbone of our business, which means that our people, systems, and processes are central to our success

The Role

As an IT Technician, you’ll be joining our IT function at a pivotal time as we scale our operations and support the business through rapid growth and acquisitions. This is a hands-on role where you’ll be deeply involved in the day-to-day running of IT operations, ensuring a seamless digital experience across the organisation.

You’ll take ownership of key operational processes including the management of our cloud telephony platform, the joiners, movers, and leavers (JML) lifecycle, and the deployment of mobile devices. You’ll also play a vital role in liaising with newly acquired businesses to ensure smooth IT onboarding and connectivity setup.

In addition to internal responsibilities, you’ll act as an escalation point for IT issues and work closely with our third-party support providers to resolve incidents and implement improvements. This role is ideal for someone who enjoys being hands-on, thrives in a dynamic environment, and is ready to contribute to building scalable, efficient IT processes from the ground up.

Key Responsibilities

• Act as a hands-on escalation point for internal IT issues, working closely with third-party support providers.
• Manage and maintain the organisation’s cloud telephony platform.
• Liaise with newly acquired businesses to ensure seamless IT onboarding and connectivity setup.
• Own and execute the joiners, movers, and leavers (JML) process.
• Deploy and manage mobile devices, including configuration and user support.
• Perform desktop and laptop builds, imaging, and distribution.
• Conduct network patching and assist with hardware installations and removals.
• Carry out regular audits of IT equipment and manage secure disposal processes.
• Maintain accurate IT asset records and ensure compliance with asset management policies.
• Support the development and documentation of scalable IT processes and procedures.

Skills Required

• Minimum 3 years of experience in a hands-on IT support or technician role.
• Strong knowledge of desktop, mobile, and network technologies.
• Experience with cloud telephony platforms and mobile device management (MDM).
• Familiarity with basic networking concepts (e.g. TCP/IP, DNS, DHCP).
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills for working with internal teams and external partners.
• Highly organised with attention to detail and a proactive approach.
• Comfortable working in a fast-paced, evolving environment with multiple priorities.
• Experience supporting multi-site or acquisition-heavy environments is a plus.
• Knowledge of ITIL or similar service management frameworks is desirable.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Information Technology, and Administrative

• Industries

  Insurance Agencies and Brokerages, Insurance, and Insurance and Employee Benefit Funds

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