Information Technology Technician

JR United Kingdom; City Of London; On-site; GBP 30,000 - 42,000; Full time

Job summary

A leading firm in the legal sector seeks an Information Technology Technician to support their global staff. The role includes a variety of IT support tasks, including troubleshooting hardware and software issues, assisting with mobile devices, and maintaining documentation. The firm values flexibility, emphasizing teamwork and adaptability in the workplace, making this an excellent opportunity for those looking to grow their IT skills in a dynamic environment.

Qualifications

• Required skills in technical support and troubleshooting across hardware and software.
• Experience with Windows OS and Microsoft applications is crucial.
• Ability to offer training on systems to new employees.

Responsibilities

• Provide first point of contact technical support for all IT issues.
• Diagnose and resolve hardware and software problems.
• Assist with mobile device support and maintain IT documentation.

Skills

Technical Support

Troubleshooting

Windows Operating Systems

Microsoft Office Suite

Network Connectivity

Mobile Device Support

Job description

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Information Technology Technician, London (City of London)

Client: Ronald Fletcher Baker LLP

Location: London (City of London), United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views: 3

Posted: 16.06.2025

Expiry Date: 31.07.2025

Job Description:

The IT Technician will work closely with all staff to maintain and support all fee earners globally. In this role, you will be the first point of contact for our employees, providing prompt and effective technical support for a range of IT issues.

Reporting to: Head of IT

Main Duties & Responsibilities:

• Provide technical support:
• Diagnose and resolve hardware issues (desktops, laptops, printers, peripherals).
• Troubleshoot software issues (Microsoft Office Suite, operating systems, common applications).
• Resolve network connectivity problems (Wi-Fi, DNS, LAN).
• Basic Entra administration (password and MFA resets).
• Assist with mobile device support (iOS and Android).
• Maintain and update IT documentation: Maintain and update internal knowledge bases, lists, and records.
• Assist with IT projects: Participate in IT projects as required (e.g., hardware upgrades, software deployments).
• Maintain a good record of working and spare hardware.
• General administrative support: ensure the office is appropriately organized, provide general assistance, keep lists and records up to date.
• Provide technical training: Offer training on our systems to new starters and other employees as necessary.
• Desktop support: Image, set up, and deploy new workstations; provide remote support to users.
• Ensure each department has a workflow that best suits their environment and staff.
• Attend courses and training opportunities where appropriate.

Flexibility

The firm values flexibility and the need to cover for colleagues in your department and others as necessary.