Information Technology Technical Lead

Imperial London Hotels; Greater London; On-site; GBP 55,000; Full time

Job summary

Join a leading family-run hotel group in London as an IT Technician. You'll play a crucial role in delivering impactful IT solutions and support our high standards of service. This position involves managing technical projects, troubleshooting, and providing IT support across our hotels. If you have a strong IT background and excellent problem-solving skills, we want to hear from you!

Benefits

Training and development through our Academy

Access to fully funded apprenticeships

50% discount for friends and family on hotel rooms

20% discount in our restaurants

Free meals on duty

Employee Assistance Programme

Early Pay - access portion of earned pay

Qualifications

• 5+ years in technical project management or ICT leadership roles.
• Experience in troubleshooting hardware and software issues.

Responsibilities

• Lead cross-functional teams and manage stakeholder expectations.
• Ensure seamless delivery of ICT infrastructure and digital transformation projects.

Skills

Problem Solving

Communication

Project Management

Education

Bachelor's degree in Computer Science

Tools

Azure

AWS

Agile

PRINCE2

ITIL

Job description

Imperial London Hotels provided pay range

This range is provided by Imperial London Hotels. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Imperial London Hotels

Imperial London Hotels Group - Bloomsbury, London

40 Hours - £55,000.00 + Benefits

• Are you passionate about technology and innovation?
• Do you have a knack for finding solutions quickly?
• Are you ready to ensure smooth and efficient operations in the hospitality industry through top-notch IT support?

If so, we’d love to hear from you!

We’re looking for a technically strong project lead with a passion for delivering impactful IT solutions to join our team at our office near Russell Square, central London. As a key member of our IT team, you’ll project lead and take ownership of critical technology projects from concept to completion.

This is an exciting opportunity to lead cross-functional teams, manage stakeholder expectations, and ensure seamless delivery of ICT infrastructure, systems, and digital transformation projects across our organisation.

Why Join Us?

Technology at our core: The Imperial London Family of Hotels relies on seamless IT operations to deliver exceptional guest experiences. As an IT Technician, you’ll be the go-to person for technical support, helping to maintain an environment where our teams can work efficiently and without disruption.

Dynamic Environment: Each day brings new challenges and opportunities to make a difference. You’ll work closely with our teams across our Bloomsbury-based hotels, all within a short walk from each other, providing IT support that helps our staff thrive.

Exciting Future: With a legacy spanning 185 years, our family-run company is rooted in tradition while embracing growth and innovation. We need someone who is excited to contribute to our commitment to excellence through reliable and effective IT solutions.

What we’re looking for:

• A strong background in IT support, preferably within a hospitality environment.
• Experience in troubleshooting hardware and software issues.
• Excellent problem-solving skills.
• Strong communication skills, with the ability to explain technical issues clearly.
• A proactive and organised approach.
• Capable of working quickly and efficiently.
• Proven experience (5+ years) in technical project management or ICT leadership roles.
• Strong understanding of ICT systems including cloud services (e.g., Azure, AWS), infrastructure, networks, and enterprise applications.
• Solid knowledge of project management methodologies (e.g., Agile, PRINCE2, PMI).
• Excellent stakeholder communication and vendor management skills.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Relevant certifications (e.g., PMP, PRINCE2, ITIL, or Agile/Scrum) preferred.
• Bachelor’s degree in Computer Science, IT, Engineering, or a related field.

What you'll get in return:

• Training and development through our Imperial London Hotels Academy
• Access to fully funded apprenticeships (subject to eligibility)
• £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
• Access to Supported Study Scheme (subject to eligibility)
• Opportunity to explore other roles within Imperial London Hotels after 1 year of service
• 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
• Free meals on duty & Uniform & dry-cleaning
• Employee Assistance Programme- Supported by Hospitality Action
• Early Pay - Instantly access a portion of the pay you’ve already earned

About ILH

We are the Imperial London Family of Hotels, a family-run company aiming to rewrite the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels and 9 restaurants in Bloomsbury. We believe that great hospitality starts with the right people, and as our IT Technician, you’ll play a crucial role in maintaining the technology that supports our high standards of service.

If you’re ready to bring your technical expertise to work and support our teams, please apply today!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology, Project Management, and Quality Assurance

Industries

• IT System Operations and Maintenance
• Hospitality