Information Technology System Administrator

Herrington Carmichael LLP; Farnborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading law firm in the UK seeks an IT Support professional to manage support requests and deliver excellent customer service. Candidates should be knowledgeable in IT governance and have experience in IT support. The role involves troubleshooting issues and collaborating with team members for timely resolutions. The firm offers competitive salary, benefits, and a commitment to diversity and inclusion in a supportive environment.

Benefits

Competitive salary

Support Staff Bonus

Free car parking

Comprehensive benefits package

Growth opportunities within a dynamic team

Qualifications

• Expand knowledge of IT governance, including risk, quality, and security procedures.
• Exceptional knowledge of Microsoft Office applications.
• Ability to troubleshoot and solve issues methodically.

Responsibilities

• Manage and monitor IT support requests through the Help Desk system.
• Create and maintain IT Helpdesk documentation.
• Deliver exceptional customer service for IT queries.
• Work with hardware and networking, supporting devices.
• Enhance troubleshooting expertise by resolving software issues.

Skills

IT governance knowledge

Experience in IT support

Microsoft Office proficiency

Troubleshooting skills

Excellent communication

Time management

Analytical thinking

Problem-solving resourcefulness

Education

Industry-recognized IT qualification

Job description

Responsibilities

• Manage and monitor IT support requests through the Help Desk system, ensuring swift and efficient resolution.
• Create and maintain IT Helpdesk documentation, contributing to process clarity and improvement.
• Deliver exceptional customer service as the first point of contact for IT queries.
• Develop prioritization skills by assessing service requests and incidents based on urgency and impact.
• Gain hands‑on experience with desktop applications, including Microsoft Office and case management systems.
• Work with hardware and networking, installing, supporting, and relocating devices.
• Enhance troubleshooting expertise by resolving software issues in a structured, methodical way.
• Contribute to system development by assisting with improvements to the firm's practice management system.
• Collaborate with IT team members to achieve timely resolutions and elevate issues when necessary.
• Engage with third‑party suppliers, learning vendor management and escalation processes.
• Participate in IT projects, supporting delivery and learning project management fundamentals.
• Experience upgrade processes, including occasional out‑of‑hours work for system improvements.
• Maintain professional standards by adhering to firm policies and compliance frameworks.
• Develop organizational skills by keeping IT areas tidy and maintaining accurate records.

Qualifications

• Expand knowledge of IT governance, including risk, quality, and security procedures.
• Industry‑recognized IT qualification (preferred) and experience in IT support, ideally within a legal environment.
• Exceptional knowledge of Microsoft Office applications.
• Ability to troubleshoot and solve issues methodically.
• Excellent written and verbal communication skills.
• Effective prioritization, time management, and ability to work independently or as part of a team.
• Analytical thinker with attention to detail and an organized, pragmatic approach.
• Resourceful and proactive in problem‑solving and process improvement.
• Ability to manage expectations and escalations appropriately.

Herrington Carmichael LLP isn't your average law firm. We're an award‑winning, Legal 500 ranked team known for our commitment to growth, fostering strong relationships, and our ambitious approach to providing full‑service legal guidance for businesses, families, and individuals. We value collaboration and strive for excellence in everything we do., Herrington Carmichael is dedicated to fostering a workplace that celebrates diversity and promotes equal opportunities for all, regardless of race, ethnicity, gender, age, sexual orientation, disability, religion, or any other characteristic protected by law. We are committed to fair and transparent recruitment processes. Reasonable adjustments for applicants with disabilities are available upon request. We believe that a diverse and inclusive workforce drives innovation and success.

Benefits

• Competitive salary based on experience.
• Support Staff Bonus
• Free car parking for your convenience.
• Comprehensive benefits package including a pension, enhanced maternity and paternity pay, 25 days holiday plus an additional day for Christmas closure and Perkbox benefits.
• The opportunity to learn and grow within a supportive and dynamic team.

Ready to Make a Difference? We're looking for someone who is passionate about providing exceptional service, excited to be part of a winning team, and embraces our core values of Growth, Relationships, Ambition, Collaboration, and Excellence.