Information Technology Support Technician

JR United Kingdom; Glasgow; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading logistics company in Glasgow seeks a 1st Line IT Support Technician to provide technical support across various locations. This role involves troubleshooting hardware, software, and network issues, and requires strong communication skills. Opportunities for career growth are available in a supportive environment.

Benefits

Opportunities for career growth

Training and development budget

Supportive and collaborative work environment

Qualifications

• Knowledge of Active Directory and user management.
• Experience troubleshooting Windows 10/11.

Responsibilities

• Provide 1st line technical support via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network issues.

Skills

Technical Expertise

Problem Solving

Communication

Tools

Active Directory

Windows operating systems

Microsoft 365

Hyper-V

Job description

Social network you want to login/join with:

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Client:

Net Talent

Location:

glasgow, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

16.05.2025

Expiry Date:

30.06.2025

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Job Description:

About the Company:

Join a leading logistics company based in Glasgow that keeps supply chains moving across the UK and beyond. They are committed to maintaining seamless IT operations to support business-critical systems. Due to a recent internal promotion, they are looking for a 1st Line IT Support Technician to provide efficient and friendly technical support to our internal teams.

Role Overview:

As a 1st Line IT Support Technician, you’ll be the first point of contact for all IT-related issues across the business. You’ll provide day-to-day technical support, troubleshooting hardware, software, and network issues to ensure smooth business operations. This is a fantastic opportunity for someone eager to develop their IT career in a fast-paced and supportive environment.

This role will require you to travel to sites as and when required so any successful applicant will need to be able to drive with access to a vehicle.

Key Responsibilities:

User Support & Troubleshooting:

• Provide 1st line technical support via phone, email, and in-person across various locations.
• Diagnose and resolve hardware, software, and network issues efficiently.

Active Directory & User Management:

• Create, modify, and disable user accounts in Active Directory (AD).
• Manage group memberships, permissions, and password resets.

Hardware & Software Maintenance:

• Install, configure, and maintain desktops, laptops, printers, and mobile devices.
• Perform regular system updates, patches, and antivirus checks.

Network & Connectivity Support:

• Assist with basic network troubleshooting, including Wi-Fi, LAN, and VPN connectivity.
• Identify and resolve issues related to network performance and connectivity.

Skills & Experience Required:

? Technical Expertise:

• Knowledge of Active Directory (AD) and user management.
• Experience troubleshooting Windows operating systems (Windows 10/11).
• Basic understanding of networking principles, including TCP/IP, DNS, and DHCP.
• Hands-on experience supporting desktops, laptops, printers, and mobile devices.
• Familiarity with Microsoft 365 applications and email configurations.
• Ability to diagnose and resolve hardware and software-related issues.

? Problem Solving & Communication:

• Excellent troubleshooting skills with a methodical and analytical approach.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Ability to prioritise and manage multiple support requests in a fast-paced environment.

? Desirable Skills (Nice to Have):

• Basic knowledge of Hyper-V

What We Offer:

Salary up to £28,000 per annum (£2k on call + overtime in addition)

Opportunities for career growth and progression

Training and development budget

Supportive and collaborative work environment