Information Technology Support Technician

Pomeroy; Belfast City District; On-site; GBP 25,000 - 38,000; Full time

Job summary

Stryker, a Fortune 500 global leader, is seeking an IT Support Technician to join our dynamic team and ensure our technology runs smoothly and efficiently. You will provide second-level deskside and remote support for hardware, software, and network issues.

Join a fast-paced environment where you will install, configure, and maintain workstations, manage AD/Azure AD and Microsoft 365, and collaborate with L3 teams to resolve complex problems.

Qualifications

• 2+ years of experience in an IT support or helpdesk role (L1/L2).
• Strong Windows 10/11 and macOS knowledge.
• Hands-on with AD/Group Policy and Microsoft 365.
• Familiarity with TCP/IP, DNS, DHCP, VPN networking.
• Experience with ITSM tools and ITIL practices.
• Strong troubleshooting and attention to detail.

Responsibilities

• Provide second-level deskside and remote technical support for hardware, software, and network issues escalated from L1.
• Troubleshoot and resolve problems with Windows and/or macOS endpoints, including laptops, desktops, and peripherals.
• Install, configure, and maintain workstations, applications, and OS updates.
• Manage user accounts and access using Active Directory / Azure AD and Microsoft 365.
• Support onboarding/offboarding processes including device provisioning and decommissioning.
• Log and track all incidents and service requests in the ITSM ticketing system (ServiceNow).
• Collaborate with L3 teams and vendors on complex technical issues.

Skills

2+ years IT support

Windows/macOS expertise

Networking basics

ITIL/ITSM processes

Troubleshooting

Tools

Active Directory

Group Policy

Microsoft 365

Job description

We are supporting Stryker, a prestigious international Fortune 500 company, who is looking for an IT Support Technician to join their dynamic team. This is a fantastic opportunity for an enthusiastic professional to make a direct impact by ensuring our client’s technology runs smoothly and efficiently.

What you'll do

• Provide second-level deskside and remote technical support for hardware, software, and network issues escalated from L1
• Troubleshoot and resolve problems with Windows and/or macOS endpoints, including laptops, desktops, and peripherals
• Install, configure, and maintain workstations, applications, and OS updates
• Manage user accounts and access using Active Directory / Azure AD and Microsoft 365
• Support onboarding/offboarding processes including device provisioning and decommissioning
• Log and track all incidents and service requests in the ITSM ticketing system (ServiceNow)
• Collaborate with L3 teams and vendors on complex technical issues

What we're looking for

• 2+ years of experience in an IT support or helpdesk role (L1/L2)
• Solid understanding of Windows 10/11 and/or macOS environments
• Hands-on experience with Active Directory, Group Policy, and Microsoft 365
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Experience working with ITSM tools and following ITIL processes
• Strong troubleshooting skills and attention to detail

Join us in delivering high-quality IT support!