Information Technology Support Specialist

JR United Kingdom; Peterborough; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A leading law firm is seeking a proactive IT Support Analyst to join their team in Exeter. This role involves delivering hands-on tech support, addressing 1st/2nd line queries, and ensuring efficient use of legal software. Ideal candidates will have experience in a legal context, strong troubleshooting abilities, and a customer-focused approach in a collaborative environment.

Qualifications

• 1st/2nd line support experience within the legal industry.
• Familiarity with Windows 10/11, Active Directory, network basics.
• Professional attitude with a focus on customer service.

Responsibilities

• Responding to incoming support tickets via ServiceNow.
• Providing support across Microsoft tech stack: Windows 10/11, O365, AD.
• Supporting legal software tools and device configurations.

Skills

Troubleshooting

Customer Service

Microsoft Windows

Active Directory

Network Basics

PowerShell Scripting

Education

IT Helpdesk Experience

Tools

ServiceNow

Office 365

Intune

MECM

Legal Software (Aderant, iManage, Intapp, BigHand, Litera)

Job description

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Information Technology Support Specialist, peterborough

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Client:

RedRock Resourcing

Location:

peterborough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

IT Support Analyst – Legal Specialist

? Exeter | Hybrid

I’m working with a leading law firm, who are looking for a proactive and personable IT Support Analyst to join their growing team in Exeter.

This is a fantastic opportunity for someone with 1st/2nd line support experience within the legal industry, looking to build on their technical skills while supporting a modern Microsoft-based IT estate.

? The Role:

As part of a friendly and forward-thinking IT team, you’ll be delivering hands-on support across the firm – covering everything from device setup and troubleshooting, to assisting with legal software and Microsoft 365 queries. You'll play a key role in keeping internal users productive and systems running smoothly.

?️ What You’ll Be Doing:

• Responding to incoming support tickets via ServiceNow
• Providing 1st/2nd line support across Windows 10/11, O365, and Active Directory
• Preparing and configuring laptops, desktops, and mobile devices (iOS)
• Supporting meeting room setups and remote users
• Escalating issues to 3rd line or external vendors when required
• Supporting legal software tools (Aderant, iManage, Intapp, BigHand, Litera)
• Occasionally travelling to regional offices when needed
• Participating in occasional out-of-hours support

What You’ll Bring:

• Previous IT helpdesk/service desk experience, ideally in a legal or professional services firm
• Strong troubleshooting skills across Microsoft tech stack:
• Windows 10/11, Office 365, Active Directory, basic Group Policy
• Familiarity with network basics (Wi-Fi, cabling, DNS/DHCP, VPNs)
• Professional attitude with a focus on excellent customer service
• Exposure to Intune, MECM, or AVD environments
• Experience supporting legal software from Aderant, BigHand, iManage, Intapp, or Litera
• Familiarity with Exchange Online and basic PowerShell scripting

This is a great opportunity to join a team that values collaboration, development, and tech innovation. If you're looking to deepen your experience in legal tech support within a modern, friendly working environment – this could be a great fit.

? Interested? Apply now or get in touch for more details!