Information Technology Support Specialist

JR United Kingdom; Leicester; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading law firm seeks a proactive IT Support Analyst to enhance its team in Exeter. This role involves providing hands-on support, troubleshooting a range of technologies including Microsoft systems and legal software. Ideal for someone aiming to grow their legal tech support experience in a collaborative and innovative environment.

Qualifications

• 1st/2nd line IT support experience, preferably in legal services.
• Strong skills in Windows environments and Active Directory.
• Professional attitude focused on excellent customer service.

Responsibilities

• Responding to support tickets via ServiceNow.
• Providing IT support across Windows 10/11 and O365.
• Assisting with legal software tools and troubleshooting.

Skills

Troubleshooting

Customer Service

Microsoft Stack

Legal Software Knowledge

Tools

Aderant

iManage

Intapp

BigHand

Litera

ServiceNow

Active Directory

Windows 10/11

O365

PowerShell

Intune

MECM

Job description

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Client:

RedRock Resourcing

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

IT Support Analyst – Legal Specialist

? Exeter | Hybrid

I’m working with a leading law firm, who are looking for a proactive and personable IT Support Analyst to join their growing team in Exeter.

This is a fantastic opportunity for someone with 1st/2nd line support experience within the legal industry, looking to build on their technical skills while supporting a modern Microsoft-based IT estate.

? The Role:

As part of a friendly and forward-thinking IT team, you’ll be delivering hands-on support across the firm – covering everything from device setup and troubleshooting, to assisting with legal software and Microsoft 365 queries. You'll play a key role in keeping internal users productive and systems running smoothly.

?️ What You’ll Be Doing:

• Responding to incoming support tickets via ServiceNow
• Providing 1st/2nd line support across Windows 10/11, O365, and Active Directory
• Preparing and configuring laptops, desktops, and mobile devices (iOS)
• Supporting meeting room setups and remote users
• Escalating issues to 3rd line or external vendors when required
• Supporting legal software tools (Aderant, iManage, Intapp, BigHand, Litera)
• Occasionally travelling to regional offices when needed
• Participating in occasional out-of-hours support

What You’ll Bring:

• Previous IT helpdesk/service desk experience, ideally in a legal or professional services firm
• Strong troubleshooting skills across Microsoft tech stack:
• Windows 10/11, Office 365, Active Directory, basic Group Policy
• Familiarity with network basics (Wi-Fi, cabling, DNS/DHCP, VPNs)
• Professional attitude with a focus on excellent customer service
• Exposure to Intune, MECM, or AVD environments
• Experience supporting legal software from Aderant, BigHand, iManage, Intapp, or Litera
• Familiarity with Exchange Online and basic PowerShell scripting

This is a great opportunity to join a team that values collaboration, development, and tech innovation. If you're looking to deepen your experience in legal tech support within a modern, friendly working environment – this could be a great fit.

? Interested? Apply now or get in touch for more details!