Information Technology Support Specialist

JR United Kingdom; Hounslow; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading law firm is seeking an IT Support Analyst in Exeter to deliver 1st and 2nd line support for a modern Microsoft-based IT environment. This role includes troubleshooting software and hardware issues, managing support tickets, and assisting with legal software applications. This position offers an excellent opportunity to develop technical skills in a collaborative team focused on tech innovation.

Qualifications

• 1st/2nd line support experience within the legal industry.
• Strong troubleshooting skills across Microsoft technologies.
• Familiarity with legal software tools.

Responsibilities

• Responding to incoming support tickets via ServiceNow.
• Providing support across Windows 10/11, Office 365, and Active Directory.
• Preparing and configuring laptops, desktops, and mobile devices.

Skills

Troubleshooting

Customer Service

Microsoft Windows 10/11

Office 365

Active Directory

Network Basics

PowerShell scripting

Education

IT Helpdesk/Service Desk Experience

Tools

ServiceNow

Intune

MECM

AVD Environments

Job description

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Information Technology Support Specialist, south west london

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Client:

RedRock Resourcing

Location:

south west london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

IT Support Analyst – Legal Specialist

? Exeter | Hybrid

I’m working with a leading law firm, who are looking for a proactive and personable IT Support Analyst to join their growing team in Exeter.

This is a fantastic opportunity for someone with 1st/2nd line support experience within the legal industry, looking to build on their technical skills while supporting a modern Microsoft-based IT estate.

? The Role:

As part of a friendly and forward-thinking IT team, you’ll be delivering hands-on support across the firm – covering everything from device setup and troubleshooting, to assisting with legal software and Microsoft 365 queries. You'll play a key role in keeping internal users productive and systems running smoothly.

?️ What You’ll Be Doing:

• Responding to incoming support tickets via ServiceNow
• Providing 1st/2nd line support across Windows 10/11, O365, and Active Directory
• Preparing and configuring laptops, desktops, and mobile devices (iOS)
• Supporting meeting room setups and remote users
• Escalating issues to 3rd line or external vendors when required
• Supporting legal software tools (Aderant, iManage, Intapp, BigHand, Litera)
• Occasionally travelling to regional offices when needed
• Participating in occasional out-of-hours support

What You’ll Bring:

• Previous IT helpdesk/service desk experience, ideally in a legal or professional services firm
• Strong troubleshooting skills across Microsoft tech stack:
• Windows 10/11, Office 365, Active Directory, basic Group Policy
• Familiarity with network basics (Wi-Fi, cabling, DNS/DHCP, VPNs)
• Professional attitude with a focus on excellent customer service
• Exposure to Intune, MECM, or AVD environments
• Experience supporting legal software from Aderant, BigHand, iManage, Intapp, or Litera
• Familiarity with Exchange Online and basic PowerShell scripting

This is a great opportunity to join a team that values collaboration, development, and tech innovation. If you're looking to deepen your experience in legal tech support within a modern, friendly working environment – this could be a great fit.

? Interested? Apply now or get in touch for more details!