Information Technology Support Analyst

JR United Kingdom; Portsmouth; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading professional services organization is seeking a skilled 1st / 2nd Line IT Support Technician in Portsmouth to provide high-quality IT support. The role involves acting as the first point of contact for users, resolving technical issues across desktops and mobile devices. Ideal candidates should have experience with Microsoft technologies and a proactive mindset, offering an excellent opportunity for growth within a supportive team environment.

Qualifications

• Helpdesk experience required.
• Strong communication skills.
• Customer-first mindset.

Responsibilities

• Resolve 1st and 2nd line support tickets.
• Support users on Windows 10/11 and Microsoft 365.
• Troubleshoot networking issues.

Skills

Microsoft Windows 10/11

O365

Active Directory

Basic Network Support

Mobile Device Management

Customer Service

Job description

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Information Technology Support Analyst, portsmouth, hampshire

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Client:

RedRock Resourcing

Location:

portsmouth, hampshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

IT Support Technician – 1st / 2nd Line

? Exeter (Hybrid Working)

I’m currently working with a leading professional services organisation based in Exeter who are looking for a skilled and customer-focused 1st / 2nd Line IT Support Technician to join their growing team.

This is a fantastic opportunity for someone with helpdesk experience and a solid grounding in the Microsoft tech stack to join a collaborative and forward-thinking IT function.

? The Role:

You’ll be responsible for delivering high-quality IT support across the business, acting as the first point of contact for users and resolving a wide range of technical issues across desktops, mobile devices, and core systems.

? Day-to-Day:

• Responding to and resolving 1st and 2nd line support tickets
• Supporting users across Windows 10/11, Microsoft 365, and Active Directory
• Managing user accounts, access, and group policies (on-prem and Azure AD)
• Troubleshooting basic networking issues (DNS, DHCP, VPN, etc.)
• Providing iOS mobile device support and remote access troubleshooting
• Logging, tracking, and updating tickets within the helpdesk system

? What They Are Looking For:

• Strong understanding of Microsoft technologies:
• Windows 10/11, O365, Active Directory, Teams
• Comfortable with basic network support
• Familiarity with mobile device management, especially iOS
• Excellent communication skills and a proactive, customer-first mindset

This is a brilliant opportunity to join a well-established, supportive team where you'll gain hands-on experience and have room to grow within a secure and progressive environment.

? Interested in hearing more? Apply today and I’ll be in touch with the full details.