Information Technology Support Analyst

JR United Kingdom; Reading; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading professional services organisation is hiring for an IT Support Technician – 1st / 2nd Line in Exeter with a hybrid working model. The role involves providing IT support, managing user accounts, and troubleshooting various technical issues, requiring expertise in Microsoft technologies and excellent communication skills. This position offers a chance to join a collaborative team within a growing organisation.

Qualifications

• Helpdesk experience required.
• Strong understanding of Microsoft tech stack.
• Proactive with excellent communication skills.

Responsibilities

• Deliver high-quality IT support across the business.
• Respond to and resolve 1st and 2nd line support tickets.
• Manage user accounts and troubleshoot networking issues.

Skills

Windows 10/11

Microsoft 365

Active Directory

Teams

Basic network support

Mobile device management

Excellent communication skills

Customer-first mindset

Job description

Social network you want to login/join with:

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Client:

RedRock Resourcing

Location:

reading, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

IT Support Technician – 1st / 2nd Line

? Exeter (Hybrid Working)

I’m currently working with a leading professional services organisation based in Exeter who are looking for a skilled and customer-focused 1st / 2nd Line IT Support Technician to join their growing team.

This is a fantastic opportunity for someone with helpdesk experience and a solid grounding in the Microsoft tech stack to join a collaborative and forward-thinking IT function.

? The Role:

You’ll be responsible for delivering high-quality IT support across the business, acting as the first point of contact for users and resolving a wide range of technical issues across desktops, mobile devices, and core systems.

? Day-to-Day:

• Responding to and resolving 1st and 2nd line support tickets
• Supporting users across Windows 10/11, Microsoft 365, and Active Directory
• Managing user accounts, access, and group policies (on-prem and Azure AD)
• Troubleshooting basic networking issues (DNS, DHCP, VPN, etc.)
• Providing iOS mobile device support and remote access troubleshooting
• Logging, tracking, and updating tickets within the helpdesk system

? What They Are Looking For:

• Strong understanding of Microsoft technologies:
• Windows 10/11, O365, Active Directory, Teams
• Comfortable with basic network support
• Familiarity with mobile device management, especially iOS
• Excellent communication skills and a proactive, customer-first mindset

This is a brilliant opportunity to join a well-established, supportive team where you'll gain hands-on experience and have room to grow within a secure and progressive environment.

? Interested in hearing more? Apply today and I’ll be in touch with the full details.