Information Technology Service Delivery Manager

Vivo Talent Solutions; Birmingham; Hybrid; GBP 65,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Head of IT to lead a technology team and ensure seamless operations across their IT landscape. This hands-on leadership role offers the chance to drive strategic initiatives and optimize IT service delivery for maximum performance. The ideal candidate will possess strong expertise in Azure and Cisco, along with exceptional leadership skills to enhance IT infrastructure and oversee cybersecurity measures. This is a fantastic opportunity for someone looking to make a significant impact in a growing business environment while ensuring operational excellence and resilience.

Qualifications

• Strong expertise in Azure, Cisco, and security frameworks.
• Exceptional leadership and decision-making skills.

Responsibilities

• Own and optimise IT service delivery for maximum uptime.
• Manage IT infrastructure including Azure and cloud security.
• Oversee cybersecurity and compliance with standards.

Skills

IT Service Delivery

Leadership

Strategic Planning

Cybersecurity

Risk Management

Compliance

Tools

Azure

Cisco

ISO 27001

NIST

Job description

Vivo Talent Solutions provided pay range

This range is provided by Vivo Talent Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Head of IT / Infrastructure / Networking / Security / IT Strategy / Permanent / Walsall / Hybrid / £65,000 - £70,000pa + bonus

Are you a dynamic IT leader looking to make a change in your career and take ownership of a driven technology team?

We’re looking for a Head of IT to join our clients team and to ensure seamless operations, service excellence, and security across their IT landscape. This is a hands-on leadership role where you’ll drive the strategic roadmap of the team to ensure efficiency across all IT services.

It is a fantastic opportunity for someone looking to move into a new business and own the direction that IT goes to ensure continuous improvement and resilience as the business grows.

What You’ll Do:

• Own and optimise IT service delivery to ensure maximum uptime and performance
• Manage and enhance IT infrastructure (Azure, networking, cloud security)
• Lead the Service Desk team, ensuring top-tier support and SLAs
• Oversee cybersecurity, risk management, and compliance (ISO 27001, NIST)
• Drive IT strategy, process improvements, and operational excellence

What We’re Looking For:

• Strong expertise in Azure, Cisco and security frameworks
• A strategic mindset with hands-on technical expertise
• Exceptional leadership and decision-making skills

If you’re ready to make a real impact, then please get in touch!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology