Information Technology Field Engineer

Brookwood Recruitment Ltd; England; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established public sector organization is seeking a proactive End User Device Engineer to join their ICT team. This hands-on role focuses on delivering high-quality support for end users, ensuring minimal service disruptions. The ideal candidate will have strong technical skills in Windows 10 support and a customer-first mindset. This is a fantastic opportunity to work in a collaborative environment, contributing to essential services across various sites. If you're ready to make an impact in the public sector and enjoy a dynamic work setting, this role is perfect for you.

Qualifications

• Strong support experience with Windows 10 and various end user devices.
• ITIL certification is desirable for this role.

Responsibilities

• Deliver excellent customer support and troubleshoot incidents effectively.
• Collaborate with teams to maintain service quality across multiple locations.

Skills

Windows 10 Support

Troubleshooting

Customer Service

Asset Management

Tools

ServiceNow

Job description

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Field based EUD Engineer – Public Sector

A large and well-established public sector organisation is seeking a proactive and customer-focused End User Device (EUD) Engineer to join their ICT team on an initial 6-month contract.

As an EUD Engineer, you will be instrumental in ensuring seamless support for end users, maintaining high-quality service standards, and helping to reduce service disruptions across the organisation. This is a hands-on role requiring a strong technical background in end user device support and a keen attention to service delivery.

Key Responsibilities:

• Deliver excellent customer support and respond effectively to incidents, service requests, and problems.
• Troubleshoot Windows 10 devices, smartphones, laptops, and desktops.
• Collaborate with internal teams and third-party suppliers to maintain service quality.
• Contribute to asset management and governance processes.
• Support IT moves, events, and projects across multiple locations.
• Identify trends, suggest improvements, and help update knowledge base content.

Requirements:

• Strong support experience with Windows 10 and a range of end user devices.
• Excellent troubleshooting skills and a customer-first mindset.
• Full UK driving licence (travel across sites may be required).
• ITIL certification and experience using ServiceNow (desirable).

This is an excellent opportunity to join a supportive, collaborative ICT environment, delivering essential services to a wide user base.

*Please note: Given this is a field-based role, a full UK Drivers Licence is required.

Start Date: ASAP

Duration: 6 months (potential to extend)

Location: Field based - collecting company vehicle from Oxfordshire HQ - based with potential travel to multiple sites

Apply now to register your interest in this role.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Law Enforcement

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Oxford, England, United Kingdom 3 weeks ago

Oxford, England, United Kingdom 2 weeks ago

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