Information Technology Business Partner

JR United Kingdom; Loughborough; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading education establishment in Leicester seeks a Business Relationship Manager to enhance IT service delivery. This hybrid role requires experience in the public sector, focusing on stakeholder engagement and strategic planning. The successful candidate will foster strong relationships, optimize services, and support day-to-day operations.

Qualifications

• Experience in the public sector is essential.
• Strong interpersonal and communication skills are required.
• Demonstrated ability to manage IT services and stakeholder relationships.

Responsibilities

• Lead relationships between IT services and business units.
• Manage service level agreements and ensure customer satisfaction.
• Support strategic planning and drive service optimization.

Skills

Customer Relationship Management

Stakeholder Engagement

Service Level Management

Strategic Planning

Process Optimization

Job description

Social network you want to login/join with:

Information Technology Business Partner, Loughborough

Client:

Location:

Loughborough, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

5

Posted:

10.06.2025

Expiry Date:

25.07.2025

Job Description:

The Education establishment in Leicester is looking to recruit a Business Relationship Manager on a short-term basis.

The successful candidate will be experienced in working with internal stakeholders to understand and meet their strategic and operational requirements. The role involves acting as a mediator between IT services and the business, managing day-to-day relationships, and ensuring service standards are met.

Main Duties:

• Provide Digital & Technology relationship leadership.
• Manage service level agreements and ensure customer satisfaction.
• Build strong customer relationships and manage requirements gathering.
• Assess and recommend future business needs.
• Support strategic and operational planning as part of senior leadership teams.
• Drive service optimization and process improvements.
• Develop stakeholder relationships and analyze data for decision-making.
• Lead projects aligned with governance standards.
• Manage IT demand and resource deployment.
• Perform other duties as required.

The role is hybrid, requiring on-site presence 3 days a week. Public sector experience is essential.