Information Technology Assistant

Knights; Newcastle-under-Lyme; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading professional services firm in the UK is seeking an IT Assistant to provide essential support in onboarding, offboarding, and maintaining IT processes. This role focuses on leveraging skills in SQL and Python while ensuring a friendly, customer-oriented environment. Ideal for candidates looking to develop their IT skills and gain hands-on experience in a dynamic team.

Benefits

23 days annual leave

Birthday gift vouchers

Travel to work schemes

Retailer discounts platform

Healthcare, eyecare, and dental

Life assurance

Discounted legal fees

Pension

Share incentive plan

Qualifications

• Hands-on experience with Python and SQL.
• Strong commitment to customer service.
• Excellent communication skills, both verbal and written.

Responsibilities

• Set up workstations and user accounts for new employees.
• Manage hardware and software replacements.
• Involved with data analysis, automation, and scripting.

Skills

SQL

Python

Data Analysis

Customer Service

Problem Solving

Attention to Detail

Education

Computer Science Degree

Job description

IT Assistant – Provisioning

Knights is the UK’s largest legal and professional services business outside of London. We have grown from 2 offices to 30 over the past decade, building a reputation for being a premium law firm, with regional expertise combined with national capability. We are investing back into the business with new offices and 11 refurbishments in the last 2 years. With 1500 colleagues across 30 locations we are now a more diversified business with strengthened positions in our key target markets.

Our business model and culture remain a clear differentiator from many legal services businesses, enabling us to recruit individuals who wish to work in a modern professional services business that invests in training, technology, quality of life for employees and quality of service.

Our premium service to clients is defined by speed, access and communication. These three words guide our actions, both internally and externally and form the foundation our clients’ experience.

About the role

You will provide support to our updates and security team and manage essential IT processes. This role is ideal for someone looking to gain experience and develop skills in IT. Some of the key skills we are looking for in this role are SQL / Python scripting ability and a passion for data analytics.

• Onboarding: Set up workstations and user accounts, ensuring new employees have the tools and access they need to start contributing from day one.
• Offboarding: Manage the departure process for employees, revoking access, retrieving company assets, and ensuring a smooth transition.
• Replacements: Oversee the replacement of hardware and software, coordinating with vendors and internal teams to minimize downtime.
• Maintenance: Perform routine and emergency maintenance tasks, keeping our security systems robust and responding promptly to any issues.
• Project Support: This role presents an ideal opportunity for the suitable candidate to engage in acquisition processes and technology deployments.
• Data analysis: Get involved with data analysis, automation and scripting (Python and SQL)

What does Knights offer?

• You will be part of a One Team culture that promotes direct responsibility with an expectation to always deliver the best service possible for clients within a collegiate, team-based environment.
• You can help change the way we all think about and deliver the future of legal and professional services in a friendly, caring business, with little (if any) hierarchy.
• Our culture of positivity and transparency, provides a great platform for people to take their careers to the next level.
• We have an exceptional office environments and facilities at 30 locations nationwide, including our Head Office in Stoke.
• An excellent training and onboarding programme makes all new starters feel welcome from day 1; an engaging on-site training team will give you the skills and knowledge to succeed in your role.
• There are monthly tech round tables on topics such as new technology, new solutions and learning from the more experienced members of the team.
• Great work-life balance with employee wellbeing and healthcare benefits.
• The IT team are able to gain knowledge and experience of different technologies and be involved in rewarding projects such as new office roll-outs and monthly IT roadshows; visiting offices throughout the country and building team bonding along the way.
• Excellent benefits package makes Knights a great place to work and includes 23 days annual leave, birthday gift vouchers, travel to work schemes, retailer discounts platform, healthcare, eyecare and dental, life assurance, discounted legal fees, pension, share incentive plan.

What are we looking for in a candidate?

• You will have a strong commitment to customer service and to providing a friendly and helpful IT help desk experience for colleagues.
• You will have hands-on experience with scripting languages—particularly Python and SQL—and a strong interest in working with data, gained either from practical work experience or a computer science degree.
• A passion for data analysis, automation, and problem-solving will be highly valued.
• You possess excellent communication skills both verbally and via email, including an excellent standard of writing.
• Attention to detail and accuracy.
• Strong organizational and time management skills are crucial.
• You will have the ability to keep calm and work under pressure, adapt to changing priorities and handle a variety of duties to a high standard.
• You will be keen to work in a fast paced environment and manage your workload within SLAs – we are proud of the speed and quality of service we deliver to stakeholders.
• You will thrive in a team environment which is supportive, positive and succeeds together.
• You will be comfortable adapting to change and helping the team / other teams where required.
• We are an office based team so you will be required to work fully in the office in Stoke, with the option to travel to other offices on team projects from time to time.