Administration Care Coordinator

Allscreens Nationwide Ltd; Bridport; On-site; GBP 23,000 - 32,000; Full time

Job summary

A role within Allscreens Nationwide Ltd for Operational and Administrative Support in the PCN Administration Team in Bridport. You will support day-to-day administrative processes across member practices, arrange appointments, manage correspondence and inboxes, and help coordinate PCN services and pathways.

The role also covers population health data tasks, digital communications, and supporting digital tools and systems such as SystmOne.

Qualifications

• Experience supporting administrative teams within healthcare settings.
• Familiarity with SystmOne templates and digital tools.

Responsibilities

• Support day-to-day administrative processes across member practices.
• Arrange patient appointments and manage correspondence and inboxes.
• Coordinate PCN services and pathways, including referrals and waiting lists.
• Support development and maintenance of operational systems and templates.
• Escalate issues and contribute to service improvement where required.

Job description

Operational and Administrative Support

Work as part of the PCN Administration Team, supporting the smooth running of day-to-day administrative processes across member practices. Provide flexible administrative support during periods of leave, absence or increased workload, including patient contact, appointment booking, correspondence and inbox management where required. Support the coordination of PCN services and pathways, including referrals, waiting lists, caseloads, clinic preparation and follow-up actions. Assist with the development and maintenance of operational systems, including SystmOne templates, rotas, searches, appointment structures and administrative processes. Maintain accurate records and support consistent, efficient ways of working across PCN services, escalating issues appropriately and contributing to service improvement where required.

Population Health and Data Insight

Run proactive searches and population health reports using SystmOne and other systems to identify patients who may benefit from PCN services and targeted interventions. Use population health data, Dorset Intelligence and Insight Service tools and local datasets to support proactive care, service planning and targeted patient support. Review service uptake and digital engagement data to support service improvement and PCN planning. Maintain accurate datasets and support data quality processes across digital and care coordination systems.

Communication and Engagement

Act as the main point of coordination for PCN digital communications, including website updates, social media content, newsletters and digital campaigns. Develop and maintain promotional materials to increase awareness and uptake of PCN services, digital healthcare tools and patient support programmes. Work with administrative colleagues to ensure communications tasks are shared appropriately and that website and social media content remains accurate, timely and consistent. Support patient and staff engagement with PCN services by helping to promote new initiatives, gather feedback and identify opportunities to improve communication.

Digital Systems and Service Support

Support the day-to-day use of digital tools and systems across the PCN, helping colleagues and patients to use them effectively where appropriate. Support the administrative coordination and practical implementation of digital healthcare technologies, including healthcare apps, remote monitoring tools and shared care records. Support established PCN digital projects and service developments by helping with administration, communication, data gathering and system updates. Identify and escal**ate** issues, feedback or opportunities for improvement relating to digital tools, workflows or patient access.

Education and Support

Provide first-line support for basic digital queries from colleagues and patients, escalating technical or complex issues to the appropriate IT or digital support service. Support colleagues to build confidence in using agreed digital tools, systems and processes through informal guidance and practical support. Support patients to access and use digital health technologies where appropriate, including signposting to relevant information or resources. Troubleshoot basic IT, software and system issues relating to digital tools used across the PCN, escalating to IT support or management where needed.