Information Point Officer - Part time

Biffa; Horsham; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Competitive salary

Pension scheme

Retail and leisure discounts

Holiday and travel discounts

Bike to work scheme

Job summary

Biffa is hiring an Information Point Officer at our Horsham household waste recycling centre. The role is frontline customer support, guiding visitors, answering questions and helping with waste segregation and recycling.

You will work Fridays, Saturdays and Sundays (3 days per week) with summer hours 8:45–18:15 and winter hours 8:45–16:15, and a £13.42 per hour pay rate. You will also operate the site booking system and support the safe, efficient day-to-day operation.

Qualifications

• Customer service: assist members of the public and site users.
• Teamwork: work as part of a team.
• Ability to work to own initiative.
• Record keeping.
• Dealing with difficult situations.

Responsibilities

• Face of the site, first point of contact for the public.
• Assist centre users and redirect commercial customers as needed.
• Operate the booking system on the six booking sites.
• Provide information to visitors to aid efficient waste disposal.
• Support safe and efficient day-to-day site operations.
• Ensure waste is segregated for recycling in line with policies.

Skills

Customer service

Teamwork

Initiative

Record keeping

Dealing with difficult situations

Job description

Help us make a difference as Information Point Officer at our household waste recycling centre in Horsham.

Working days : Fridays Saturdays and Sundays (3 days per week)

Summer hrs : 8:45 -18:15 (1st of April - 30th of Sept) , 30 mins unpaid break

Winter hrs :8:45-16:15 ( 1st of October-31st of March ) 30 mins unpaid break

Pay rate: £ 13.42ph

A quick look at the role.

By serving the needs of the site operations in respect of operative services generally within (but not exclusive to) the following areas - picking and segregation of waste within the site and floor, cleaning of yard areas.

Advise and assist centre users, to maximise segregation and recycling. Redirect commercial customers and portray the best corporate image.

Why it's an opportunity not to be wasted.

• To be the face of the site by being the first member of staff to interact with the public.
• To prevent commercial waste and non-compliant waste from entering the site
• To operate the booking system on the six booking sites
• To offer information to members of the public in order to assist the efficiency of the disposal of their waste
• To assist in the safe and efficient day-to-day operation of the site, together with assistance to general public visiting the site
• To ensure that waste brought onto the site is segregated as much as possible for recycling. At all times adhering to Company policies and procedures including H&S, environmental and operational requirements

Requirements

Here’s what we require:

• Customer service skills - ability and willingness to assist members of the public and other site users
• Ability to work as part of a team
• Ability to work to own initiative
• Record keeping
• Dealing with difficult situations.

Benefits

And here's why you'll love it at Biffa.

• Competitive salary
• Ongoing career development, training and coaching - because if you don't grow, we don't grow
• Generous pension scheme
• Retail and leisure discounts
• Holiday and travel discounts
• Bike to work scheme

Changing The Way People Think About Waste.

At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. And it's why we're the UK's No. 1 choice for business waste management

Dedicated to diversity.

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you'll find us championing diversity, equity and inclusion at every turn.