Information Officer

University Hospital Southampton NHS Trust; Southampton; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

NHS discounts

35 days paid holiday (pro rata)

Generous pension scheme

Job summary

University Hospital Southampton NHS Trust is seeking an Information Officer to join the critical care information team. You will collect, evaluate and process clinical data to support national audits and benchmarking, working with clinical and admin colleagues to ensure timely, accurate data used for funding and care improvement.

The post involves office-based work with occasional ICU/HDU liaison, contributing to CCMDS and ICNARC datasets and reports.

Qualifications

• Knowledge of data analysis and software systems gained through diploma level qualification or equivalent extensive experience.
• Theoretical knowledge of medical terminology and coding techniques from clinical environment.
• Experience interpreting data, validating data and escalating issues as needed.
• Ability to clearly convey complex information to varied audiences.
• Advanced MS Excel experience.
• Experience with datasets.
• Creating charts/tables to aid resource planning and financial projections.
• Knowledge of case note tracking computerised patient administrative systems.
• Experience in clinical audit/information systems.

Responsibilities

• Collate and enter CCMDS and ICNARC information for ICU patients.
• Ensure data supports accurate activity data and funding for patient care.
• Produce reports to inform clinical practice and governance.
• Work in office-based setting and in ICU/HDU areas liaising with clinicians and nurses.

Skills

Data analysis

Advanced MS Excel

Data interpretation

Report generation

Attention to detail

Education

Diploma level qualification

Tools

Clinical information systems

ICNARC data systems

Case note tracking software

Job description

University Hospital Southampton NHS Trust

Information Officer

The closing date is 04 November 2026

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for detailed job description of the role.

Main duties of the job

This is an exciting opportunity to join our established critical care audit team. You will be responsible for collecting, evaluating and processing clinical information to inform local and national audits. You will work closely with clinical and administrative colleagues to provide accurate and timely data, which is used for clinical benchmarking and income purposes, therefore ultimately informs and support excellence in care within our critical care units.

About us

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated 'Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

Job responsibilities

The successful applicant will be proud of their track record of attention to detail and accuracy and be able to demonstrate keyboard and word processing skills sufficient to enable data entry and formulation of reports.Knowledge of database systems and spreadsheets would be a distinct advantage, as would experience of using clinical information, patient administration and results systems. Ability to concentrate for prolonged periods of time is an essential aptitude.A major part of the role will be to collate and enter Critical Care Minimum Dataset (CCMDS) and Intensive Care National Audit and Research Centre (ICNARC) information for patients admitted to critical care.This data contributes to accurate activity data, is used to ensure correct funding is received for patient care and also informs best clinical practice both within and outside UHS. The post is mostly office-based but also requires working within ICU and HDU areas liaising with clinicians, nurses and other unit staff. The post holder will join an experienced team of Information Officers and will report to the critical care Clinical InformationSystem Manager.

Person Specification

Qualifications, knowledge and experience

• Knowledge of data analysis and associated software/computer systems gained through diploma level qualification or equivalent extensive experience using a range of computer systems to enter, collate, review and interpret information.
• Basic level of theoretical knowledge or equivalent experience from a clinical environment providing an understanding of medical terminology, anatomical and physiological terms and complex coding techniques.
• Experience of dealing with queries, assessing if data is robust, identifying inaccurate data, undertaking validation tasks and ensuring that problem areas are escalated as necessary.
• Able to clearly and accurately convey complex information both verbally and in suitable written formats to a variety of audiences.
• Advanced MS Excel experience,
• Experience of datasets
• Creating charts/tables that enable CC Directorate to effectively plan adequate resource utilisation and financial projections
• Knowledge of case note tracking computerised patient administrative systems.
• Previous experience of clinical audit/information systems.

Trust Values

• Patients First
• Always Improving
• Working Together

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospital Southampton NHS Trust