Information Officer

North East Ambulance Service NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 32,000 - 42,000; Full time

Job summary

North East Ambulance Service NHS Foundation Trust is seeking an Information Officer to support accurate reporting, data analysis and data quality monitoring. You will work with Information Analysts to provide timely information across the Trust and develop Power BI reporting capabilities.

The role offers a great opportunity to progress in NHS information and BI, with responsibilities for routine reports, ad-hoc requests and documentation, while collaborating across the Informatics Department.

Qualifications

• A-Level or NVQ Level 3 or equivalent experience in relevant area.
• Significant experience in an information environment.
• Experience using MS Office for data analysis and reporting.

Responsibilities

• Produce and distribute routine reports and data extracts to support Trust requirements.
• Extract, collate, analyse and interpret data to support performance, operational and organisational reporting.
• Support ad-hoc information requests from teams across the Trust.
• Monitor data quality and completeness, helping to identify and resolve data quality issues.
• Support Information Analysts with the development and modernisation of reporting (Power BI).
• Provide administrative and co-ordination support to the Informatics Department, aiding day-to-day running.
• Maintain documentation, records and reporting processes.
• Collaborate with colleagues across Informatics to deliver information requirements.

Skills

Communication skills

Presentation skills

Work under pressure

Attention to detail

Organisation

GDPR knowledge

NHS Data Standards

Data interpretation

Education

A-Level / NVQ Level 3

Tools

Microsoft SQL Server

Power BI

Microsoft Office

Job description

North East Ambulance Service NHS Foundation Trust

Information Officer

The closing date is 15 November 2026

An exciting opportunity has arisen to join our Informatics team as an Information Officer. You will support the delivery of accurate and timely reporting, data analysis and data quality monitoring, working alongside our team of Information Analysts to provide information that supports services across the Trust. The role offers an excellent opportunity to develop your analytical skills, including experience of Power BI, and is particularly suited to someone looking to progress their career in NHS information and Business Intelligence. The Information Officer will support the Informatics Department in delivering accurate, timely and high-quality information to meet the needs of the Trust. The postholder will produce routine reports and data extracts, support ad-hoc information requests, undertake data analysis and data quality monitoring, and assist with the ongoing development of reporting solutions. Working closely with Information Analysts and colleagues across Informatics, the role will also provide administrative and co-ordination support to the wider department, contributing to the effective day-to-day delivery of the Informatics service.

Main duties of the job

• Produce and distribute accurate and timely routine reports and data extracts to support Trust requirements.
• Extract, collate, analyse and interpret data to support performance, operational and organisational reporting.
• Support ad-hoc information and analysis requests from teams across the Trust.
• Monitor data quality and completeness, helping to identify and resolve data quality issues.
• Support Information Analysts with the development and modernisation of reporting, including Power BI.
• Provide administrative and co-ordination support to the wider Informatics Department, helping with the effective day-to-day running of the service.
• Maintain appropriate documentation, records and reporting processes.
• Work collaboratively with colleagues across Informatics and the wider Trust to ensure information requirements are delivered effectively.

About us

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

From 01/04/25 If your role needs a DBS you'll be subject to salary deduction totaling £49.50, spread over first and second pay.

Job responsibilities

Please see attached job description and person specification for full details and duties of the role.

Person Specification

Education Qualifications and Training

• A-Level / NVQ Level 3 qualification or equivalent work experience in related area

Key Skills Knowledge and Aptitude

• Ability to communicate both written and verbally with internal and external stakeholders at a level appropriate to the grade
• Excellent presentation skills
• Ability to work under pressure and to respond to unplanned requests for support and information
• High level of competency in the application of understanding and interpretation of often highly complex information
• Attention to detail and ability to detect data anomalies and spot problems early
• Ability to concentrate on completing tasks often to challenging deadlines and through frequent interruptions
• Highly developed organisational, time management and administration skills
• Understanding of the GDPR, Caldicott Security and Confidentiality, Data Protection Act
• Knowledge of NHS Data Dictionary and NHS Information Standards
• Working knowledge of NHS national targets and performance indicators

Experience

• Significant experience of working in an information environment
• Experience of using Microsoft Office applications to carry out data analysis, manipulation and report writing
• Experience of following procedure notes / job cards for routine tasks
• Experience in the use of Microsoft SQL Server functions and tools/services
• Experience of Power BI

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

North East Ambulance Service NHS Foundation Trust