Information &Nbsp;Advice & Guidance Officer

Preston Muslim Forum; Preston; On-site; GBP 26,000 - 32,000; Part time

Benefits offered by this job

12-month fixed-term contract

Based at Hamara Centre

Job summary

Preston Muslim Forum is seeking a Peer Navigator to provide information, advice and guidance to individuals and families across Preston. Based at the Hamara Centre, the role supports people facing crisis with practical help and connections to essential services.

The post is 12-month fixed-term, part-time at 28 hours per week, and requires UK work authorisation. Salary is £28,860 pro rata.

Qualifications

• Demonstrates empathy and strong judgement in helping communities.
• Experience supporting vulnerable people facing crisis or isolation.
• Ability to build trust and maintain confidentiality.

Responsibilities

• Provide one-to-one support and assess individual needs.
• Help with accessing benefits, grants, housing and other assistance.
• Refer clients to relevant services and hubs as needed.
• Assist with digital inclusion and resilience-building activities.
• Maintain records and contribute to reporting and safeguarding.

Skills

Empathy

Communication skills

Problem-solving

Organisational skills

Independent and team work

Cultural sensitivity

Education

GCSEs in English and Maths

Safeguarding training

Job description

Help people move from crisis towards confidence and independence. Join Preston Muslim Forum as a Peer Navigator, providing practical advice, compassionate support and connections to essential services for individuals and families across Preston.

Peer Navigator - Information Advice & Guidance Officer

Preston, PR1 6QH - based at the Hamara Centre

• £28,860 pro rata | Part-time, 28 hours per week
• 12-month fixed-term contract, with continuation subject to further funding

Please Note: Applicants must be authorised to work in the UK

About Preston Muslim Forum

Preston Muslim Forum (PMF) is a registered charity serving people of all ages, faiths, cultures and backgrounds across Preston.

Based at the Hamara Centre, we provide services and facilities that improve people's life chances and advance economic and social welfare. Rooted in the community and open to all, we have particular expertise in reaching people who face barriers to mainstream support.

The Role

To support individuals, families and communities affected by crisis (for example unexpected shock, cost-of-living pressures, displacement, health emergencies or social vulnerability), and those facing challenges such as language barriers, digital exclusion, social isolation or discrimination.

The role includes financial support, helping people build resilience, access essential services and improve their overall wellbeing.

The role contributes to the objectives of the Government's Crisis Resilience Fund by delivering frontline support, strengthening community networks and enabling sustainable recovery.

What You'll Do

• Provide one-to-one support, assess individual needs and develop tailored support plans.
• Help people address the underlying issues contributing to financial shocks, hardship and crisis.
• Support access to benefits, grants, housing and other financial assistance.
• Receive referrals from Preston City Council and support people who approach PMF directly, referring them to other hubs where appropriate.
• Help people overcome digital exclusion and build confidence and motivation towards employment.
• Engage vulnerable and hard-to-reach groups through outreach, workshops and resilience-building activities.
• Build positive relationships with communities, faith groups, local authorities, charities, health providers and other partners. Attend monthly resilience hub meetings and connect people with support through libraries, family hubs and warm spaces.
• Advocate for service users in a culturally sensitive way, ensuring their voices are heard and respected.
• Maintain accurate records using the council's database and contribute to reporting, evaluation and service improvement.
• Identify and report safeguarding concerns, maintaining confidentiality, professional boundaries and compliance with organisational policies.

What We're Looking For

You’ll bring empathy, sound judgement and a commitment to empowering communities. You’ll need:

• GCSEs or equivalent in English and Maths, plus safeguarding training or willingness to undertake it.
• Community work experience supporting vulnerable people facing crisis, financial difficulties, mental health issues, isolation or complex circumstances.
• Strong communication, advocacy and problem-solving skills, with the ability to build trust and remain resilient under pressure.
• Good organisation and administration, with the ability to prioritise a caseload and work independently and within a team.
• Understanding of marginalised communities, barriers to support and local referral pathways, alongside an empathetic, culturally sensitive approach.
• Commitment to equality, inclusion and PMF's mission through work or volunteering, plus flexibility for evening/weekend work and local travel.

A relevant qualification or equivalent experience in social work, community development or counselling would be advantageous. Experience of funded programmes, facilitating groups or workshops, knowledge of safeguarding and case management, and an additional community language are also desirable.

What You'll Get

• A varied community role supporting people through challenging circumstances.
• The opportunity to help people build resilience, access services and improve their wellbeing.
• Collaboration with local organisations and community networks.
• Time off in lieu for evening and weekend work.

Additional Information

This post is subject to an Enhanced DBS check and evidence of the right to work in the UK.

PMF welcomes applications from people of all backgrounds, faiths and communities. We are committed to safeguarding children and adults at risk and expect all staff and volunteers to share this commitment.

No agencies, please.

Other suitable skills and experiences include: Peer Navigator, Community Support Worker, Advice and Guidance Worker, Community Outreach Worker, Family Support Worker, Welfare Adviser, Caseworker, Co