Information Governance Support Manager

Health Research Authority; Manchester; On-site; GBP 38,000 - 50,000; Full time

Job summary

A leading organization in health research is seeking an Information Governance Support Manager to oversee IG matters and manage sensitive information requests. The role demands expert knowledge of data protection laws and requires strong communication and organizational skills to ensure compliance and enhance services within the team.

Qualifications

• Degree or extensive portfolio of experience required.
• IG management qualification desirable.
• Experience in managing Freedom of Information requests is essential.

Responsibilities

• Lead responses to Freedom of Information Act requests.
• Communicate with stakeholders regarding sensitive issues.
• Support management of IG & Complaints team processes.

Skills

Data protection

Information governance

Communication

Organizational skills

Diplomacy

Education

Degree qualification

IG management related qualification

Job description

Job summary

The Information Governance Support Manager will play a key role in the management of Information Governance (IG) related matters with considerable freedom to act within the parameters of defined policies and legislation. The post holder will have expert / specialist knowledge in the areas of IG and an understanding of the research environment in the UK.

The post holder will work with the Information Governance and Complaints Manager to improve and develop the service provided by the IG and Complaints team to complainants and members of the public in line with the HRA's strategic objectives.

Main duties of the job

The post holder will be responsible for leading on responses to Freedom of Information Act requests, subject access requests and other IG related matters as required. This will involve communicating verbally and through written format with members of the public, research participants, members of the research team and sponsors regarding queries and concerns, which may frequently be of a sensitive, confidential, personal and potentially highly complex nature.

The individual will also support the Information Governance and Complaints Manager in ensuring the wider work of the IG & Complaints team, notably complaints and third party complaints are managed in a timely manner and in accordance with HRA policies and procedures and legal frameworks.

The post holder will support the introduction, review and maintenance of new processes and systems (databases / workflows etc) which recognise the need to learn from enquiries, as well as seeking effective remedies for those who have raised a query.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for you, not just us and the work we do.

We're committed to creating an inclusive workplace that promotes and values diversity. We know from experience that different ideas, perspectives, and backgrounds create a stronger, more creative workplace that help us to deliver the best services.

We welcome applications which represent the rich diversity of our community. This includes:o ageo disabilityo ethnicityo gender identity and expressiono religion or beliefo sexo sexual orientationo other diverse characteristics

We have policies in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.

When applying to work here, speak to us about how we might be able to accommodate a flexible working arrangement - if it works for you, we'll do our best to make it work for us.

Please note, if applying to our Nottingham or Bristol locations, we are only able to offer the role as home based.

Job description

Job responsibilities

This role sits within the HRA Resources directorate which consists of various functions that work collaboratively to provide and deliver a range of services to staff committee members and suppliers of goods and services to the organisation.

The directorate functions are:- HR- Finance- Governance- Commercial- Corporate Portfolio Office- Equality & Diversity- Learning & Development

To find out more and to understand the full duties of the role, please refer to the job description attached.

In submitting your application with us, please note the following:

We currently do not accept applications via recruitment agencies.

We do not hold a sponsorship licence and are unable to offer employment under any sponsorship arrangement.

Where applicants fail to demonstrate how they meet any one of the essential criteria of the person specification, the application will not be shortlisted.

You will be considered based only on theinformation in your application form. CVs will not be considered.

The HRA reserves the right to close this vacancy early should it receive a sufficient number of applications.

Job description
Job responsibilities

This role sits within the HRA Resources directorate which consists of various functions that work collaboratively to provide and deliver a range of services to staff committee members and suppliers of goods and services to the organisation.

The directorate functions are:- HR- Finance- Governance- Commercial- Corporate Portfolio Office- Equality & Diversity- Learning & Development

To find out more and to understand the full duties of the role, please refer to the job description attached.

In submitting your application with us, please note the following:

We currently do not accept applications via recruitment agencies.

We do not hold a sponsorship licence and are unable to offer employment under any sponsorship arrangement.

Where applicants fail to demonstrate how they meet any one of the essential criteria of the person specification, the application will not be shortlisted.

You will be considered based only on theinformation in your application form. CVs will not be considered.

The HRA reserves the right to close this vacancy early should it receive a sufficient number of applications.

Person Specification

Qualifications

Essential

• Degree qualification or extensive portfolio of evidence or equivalent level of experience or achievement

Desirable

• IG management related qualification

Experience

Desirable

• Experience of working within the NHS, higher education, and/or clinical research

Knowledge, skills and expertise

Essential

• Excellent working knowledge of data protection, information governance and the Freedom of Information Act.
• Good understanding of the research approval, NHS governance and ethical review processes for UK health research
• Able to work on own initiative, taking decisions and actions in line with the business aims of the organisation

Desirable

• Good working knowledge relating to complaints management
• Good presentation/training skills

Experience

Essential

• Experience of managing Freedom of Information requests and / or subject access requests from beginning to end (acknowledging, communicating with, liaising with other internal and external stakeholders, coming to a decision, considering relevant exemptions, communicating the decision in written format)
• Experience of communicating, both verbally and in writing, with a range of stakeholders regarding highly complex concerns / and or sensitive issues

Analytical and judgemental skills

Essential

• Excellent organisational skills with the ability to prioritise against a background of change and uncertainty

Interpersonal skills

Essential

• Interpersonal skills to include diplomacy and sensitivity, negotiating and influencing and the ability to work well with others, at all levels in an organisation including senior staff
• Excellent interpersonal skills to be able to communicate with a range of external stakeholders including members of the public, patients and research participants concerning sensitive areas

Other

Essential

• Commitment to inclusivity and valuing diversity

Person Specification
Qualifications

Essential

• Degree qualification or extensive portfolio of evidence or equivalent level of experience or achievement

Desirable

• IG management related qualification

Experience

Desirable

• Experience of working within the NHS, higher education, and/or clinical research

Knowledge, skills and expertise

Essential

• Excellent working knowledge of data protection, information governance and the Freedom of Information Act.
• Good understanding of the research approval, NHS governance and ethical review processes for UK health research
• Able to work on own initiative, taking decisions and actions in line with the business aims of the organisation

Desirable

• Good working knowledge relating to complaints management
• Good presentation/training skills

Experience

Essential

• Experience of managing Freedom of Information requests and / or subject access requests from beginning to end (acknowledging, communicating with, liaising with other internal and external stakeholders, coming to a decision, considering relevant exemptions, communicating the decision in written format)
• Experience of communicating, both verbally and in writing, with a range of stakeholders regarding highly complex concerns / and or sensitive issues

Analytical and judgemental skills

Essential

• Excellent organisational skills with the ability to prioritise against a background of change and uncertainty

Interpersonal skills

Essential

• Interpersonal skills to include diplomacy and sensitivity, negotiating and influencing and the ability to work well with others, at all levels in an organisation including senior staff
• Excellent interpersonal skills to be able to communicate with a range of external stakeholders including members of the public, patients and research participants concerning sensitive areas

Other

Essential

• Commitment to inclusivity and valuing diversity

Employer details

Employer name

Health Research Authority
Address

Manchester

Manchester

M1 3BN

Employer's website