Industry Codes Specialist

Citizens Advice; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

Citizens Advice is recruiting an Industry Codes Specialist within the Energy Networks and Systems team. You will be the subject matter expert on Industry Codes, supporting the department to deliver strategy and work programmes that benefit energy consumers across Great Britain.

You will engage with stakeholders such as Ofgem, NESO and energy companies, lead on external engagement, and contribute to policy research and evidence gathering to inform constructive change.

Qualifications

• A strong working knowledge of industry codes gained through extensive experience in policy-making, regulation, or industry, and an understanding of how consumers are impacted, and where opportunities to advocate for the benefit of consumers lie.

Responsibilities

• Lead the development of and manage the effective delivery of Citizens Advice strategy and work programme for Industry Codes, ensuring value for money and promoting positive change. Lead external engagement with Industry Code stakeholders such as Ofgem, NESO, Elexon and energy companies. Participate in roundtables, working groups and industry code panels to maximise benefits and protections.

Job description

Location: Blended between office and home (England and Wales). Time in office negotiable

Citizens Advice is the statutory advocate for energy consumers. We use research and evidence from the people who contact our advice service every day to understand the problems facing energy consumers in Great Britain. We help solve these problems by engaging with industry, persuading policymakers to change rules and regulations, and supporting consumers to navigate the market.

We are looking for a Industry Codes Specialist in the Energy Networks and Systems team in our Partnerships and Advocacy directorate. You will be our subject matter expert in Industry Codes, supporting the department to make energy work for all of us. With a thorough working knowledge of your specialist area, recognise how it can change to benefit consumers, and the desire to make that change happen.

You will lead the development of and manage the effective delivery of Citizens Advice strategy and work programme for Industry Codes, both ensuring industry proposals represent value for money and promoting positive change. You will develop an engagement strategy and lead on external engagement with Industry Code stakeholders such as Ofgem, NESO, Elexon and energy companies. You will actively participate in relevant roundtables, working groups and industry code panels to ensure industry change maximises both benefits and protections.

Please provide details in your cover letter to evidence the following essential criteria. Please make sure your cover letter provides evidence for the essential criteria succinctly.

• A strong working knowledge of industry codes gained through extensive experience in policy-making, regulation, or industry, and an understanding of how consumers are impacted, and where opportunities to advocate for the benefit of consumers lie.
• Ability to think critically, creatively, and pragmatically about policy at both big picture and detailed implementation levels to identify authentic, empowering solutions.
• Strong analytical and research skills, with a demonstrated ability to tackle complex problems and the ability to contribute to the development of an influential policy research programme, under a broad work theme, in which equality and diversity is appropriately integrated.
  

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives - from debt to evictions to trouble at work, and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.

We're a flexible employer, so this role may suit anyone who'd prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we're open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.

The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees.

Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

This vacancy closes at 23.59 on the closing date.

For more information about the organisation, our values and benefits please see the following link - Information, values and benefits

Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants