Indoor Account Manager | Growth & Retention Lead

DPD Group; Burslem; Remote; GBP 25.000 - 30.000; Vollzeit

Benefits dieser Stelle

Holiday trading

Enhanced maternity and paternity

Free life assurance of 4 x salary on加入

Vitality at Work

Free On Site Parking

Discounted shopping from 100’s of Retl

Milestone Days off

Free eye tests

Zusammenfassung

DPD Group in Stoke-on-Trent is seeking an Indoor Account Manager to proactively manage a portfolio of around 300 existing customers, each spending up to £700 per week. You will drive retention, growth and operational excellence in express delivery.

This fast-paced role requires strong pricing, negotiations and relationship skills; you will use Salesforce CRM and Microsoft Office daily. Monday to Friday, on-site with standard hours.

Qualifikationen

• Proven background in Account Management or CRM, ideally within logistics or express delivery.
• Strong commercial acumen with mathematical capability to manage pricing, rates, and costs effectively.
• Ability to think outside the box to drive operational excellence and resolve high-stakes escalation issues.
• Strong communication, negotiation, and influencing skills across phone, email, and virtual meetings.
• Proficient in Microsoft Office/Google Suite and Salesforce CRM.

Aufgaben

• Driving Customer Retention & Growth: Proactively manage client accounts to maintain loyalty, hit revenue targets, and unlock upselling/cross-selling opportunities.
• Service Reviews & Rates: Conduct regular service reviews with clients and manage account rate renewals and Annual Price Increases (APIs) to ensure optimal profitability.
• Senior Escalation Point: Act as the senior escalation point for sensitive delivery issues, thinking outside the box to resolve complex customer problems and secure long-term accounts.
• Account Strategy & Pipeline: Develop tailored account plans, maintain an up-to-date revenue pipeline, and track trading levels using Salesforce.
• Relationship Management: Build multi-functional, multi-level business relationships across client organizations via phone, email, and virtual meetings.

Kenntnisse

Account Management

Salesforce CRM

Negotiation

Communication

Tools

Microsoft Office/Google Suite

Jobbeschreibung

DPD Group in Stoke-on-Trent is seeking an Indoor Account Manager to proactively manage a portfolio of around 300 existing customers, each spending up to £700 per week. You will drive retention, growth and operational excellence in express delivery.

This fast-paced role requires strong pricing, negotiations and relationship skills; you will use Salesforce CRM and Microsoft Office daily. Monday to Friday, on-site with standard hours.