Income & Finance Assistant – Admin for Large-Scale Support

Reed; Sheffield; On-site; GBP 17,000 - 22,000; Full time

Job summary

Reed is seeking three Income Assistants to join our client's Income Management team on an interim basis, supporting a large-scale customer funding scheme for up to 10,000 customers.

Based in Attercliffe with a move to Manor Lane next year, the role is 37 hours per week, full-time temporary, requiring strong admin and data-entry skills, numeracy, attention to detail, and the ability to handle confidential financial information. Salary is £13.45 per hour (PAYE).

Qualifications

• Strong administrative and data-entry skills.
• Good numeracy skills and confidence working with financial information.
• Excellent attention to detail and accuracy.
• Strong organisational skills with the ability to manage a busy workload.
• Good written and verbal communication skills.
• Basic working knowledge of Microsoft Excel, Outlook, and Word.
• Ability to handle confidential and sensitive customer information appropriately.
• Ability to work effectively as part of a team.

Responsibilities

• Issue communications to customers, including letters and text messages, regarding the support scheme.
• Receive and process returned applications, ensuring accurate recording of applications, claims, and customer information.
• Maintain and update Excel spreadsheets and the council's housing management system.
• Handle a limited number of customer enquiries related to applications.
• Contact customers for additional information or clarification as needed.
• Assist customers with completing application forms where necessary.
• Provide general administrative support to Grade 5 Income Specialists.
• Maintain accurate records and ensure efficient processing of information.
• Use practical judgement to identify and elevate issues when necessary.

Skills

Admin skills

Data-entry

Numeracy

Attention to detail

Organisational skills

Written communication

Verbal communication

MS Excel

MS Outlook

Tools

Excel

Outlook

Word

Job description

Reed is seeking three Income Assistants to join our client's Income Management team on an interim basis, supporting a large-scale customer funding scheme for up to 10,000 customers.

Based in Attercliffe with a move to Manor Lane next year, the role is 37 hours per week, full-time temporary, requiring strong admin and data-entry skills, numeracy, attention to detail, and the ability to handle confidential financial information. Salary is £13.45 per hour (PAYE).