Income Collection Officer

Ackerman Pierce Ltd; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A housing recovery firm based in Greater London is looking for an enthusiastic professional to focus on service charge income recovery. The role requires experience in leaseholder dealings, understanding Leasehold Law, and excellent customer service skills. You will handle appeals, attend court, and support leaseholders in financial advice. Join a team dedicated to maximizing income recovery in a challenging environment.

Qualifications

• Proven experience in recovering service charge income, including direct dealings with leaseholders.
• A passion for delivering first class customer service.

Responsibilities

• Maximising recovery of service charge income, debts, and arrears in line with procedures.
• Liaising with legal representatives and attending court as necessary.
• Handling leaseholder enquiries and resolving disputes end to end.

Skills

Service charge income recovery

Understanding of Leasehold Law

Strong IT skills

Customer service

Job description

Overview

We are seeking an enthusiastic, motivated and innovative professional to join our team, specialising in the recovery of service charge income. This is a key role in ensuring leaseholders receive the right support while maximising income recovery.

What we're looking for

• Proven experience in recovering service charge income, including direct dealings with leaseholders
• A basic understanding of Leasehold Law
• Direct experience delivering a frontline service in a challenging housing environment
• Strong IT skills with excellent written and verbal communication
• Ability to advise on financial assistance, provide basic benefit advice, and make referrals to debt advice agencies
• A team player who can also work independently, stay organised, and meet tight deadlines
• A passion for delivering first class customer service

Key responsibilities

• Maximising recovery of service charge income, debts and arrears in line with procedures
• Submitting cases to HMCS for online judgment, monitoring progress, and escalating to enforcement where required
• Liaising with legal representatives and attending court as necessary
• Providing advice on financial assistance for major works debt and signposting to support services
• Handling leaseholder enquiries and resolving disputes end to end
• Administering suspense accounts, reallocating payments, reconciling accounts, and processing refunds where necessary

This is an exciting opportunity to take ownership of a challenging but rewarding role, supporting leaseholders while ensuring effective income recovery