Incident Management Manager

Cyfoeth Naturiol Cymru / Natural Resources Wales; Wales; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Civil Service Pension Scheme

28 days annual leave rising to 33 days

Weekly wellbeing hour

Commitment to professional development

Job summary

Natural Resources Wales ( NRW ) is seeking a senior leader to head its incident, emergency management and business continuity functions at a national level. The role provides strategic guidance, governance and engagement with Welsh and UK Governments, ensuring preparedness, response and recovery across NRW.

The post reports to the Head of Flood and Incident Risk Management and includes line management of a national team.

Qualifications

• Expert knowledge of incident management and business continuity processes.
• Experience representing organisations in high profile public issues.
• Experience building networks with national and UK partners.

Responsibilities

• Lead on setting NRW's policy, strategy, guidance and operational plans for incident and emergencies management (including Business Continuity Management).
• Provide expert advice, guidance and briefings to staff at all levels.
• Lead development of national incident management systems, data governance and research management.
• Build relations with Wales, UK and international stakeholders to influence policy and activities.
• Direct a team of advisors and operational staff and provide leadership across Wales.
• Lead the Incident Management Business Group input and health & safety duties.

Skills

Incident management

Business continuity

Stakeholder engagement

Strategic leadership

Policy development

Education

Relevant degree

Job description

The role

This senior leadership role is responsible for leading Natural Resources Wales' (NRW's) incident, emergency management and business continuity functions at a national level. It provides strategic leadership for policy, strategy, governance and guidance, ensuring effective organisational preparedness, response and recovery arrangements across NRW's areas of responsibility. The role leads engagement with Welsh and UK Governments, Civil Contingencies Act partners and other key stakeholders, helping shape national resilience arrangements while ensuring requirements are implemented within NRW. Reporting to the Head of Flood and Incident Risk Management, the post-holder line manages the Team Leader for a national team of specialist advisors and the senior Business Continuity advisor, providing organisational leadership, strategic influence and assurance across Wales in response to current and emerging risks and hazards. As an organisation we support flexible working you will be contracted to the NRW office at the above location and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance.

Interviews will take place through Microsoft Teams on week commencing 9th November 2026.

What You Will Do

• Lead on setting and implementing NRW's policy, strategy, guidance and operational plans for incident and emergencies management (including Business Continuity Management).
• Lead on the provision of expert advice, guidance and briefings to staff at all levels for work area.
• Lead on change and reviewing, developing and the provision of national incident and emergencies management systems and online services, evidence and research management, and data custodianship for incident management.
• Build and maintain relations with key stakeholders, including at Wales, UK and international levels to ensure that NRW fulfils its roles and duties in this area, and successfully influence the policy, strategy and the activities of other organisations
• Lead and provide direction to a team of advisors and operational staff, and provide indirect leadership to all incident and emergencies management staff across Wales.
• Be the Business Lead and lead the technical input into the Incident Management Business Group.
• Undertake health and safety duties and responsibilities appropriate to the post
• Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy , together with an understanding of how it operates within the responsibilities of the post
• Be committed to your own development and that of your staff through the effective use of your personal development plan (known as Sgwrs).
• Required to take part in incident response activities.
• Any other reasonable duties requested commensurate with the grade of this role.

Your qualifications, experience, knowledge and skills

In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method.

• Relevant degree.
• You will be expected to keep up to date with changing policy and proposed changes to legislation via membership of a relevant professional body or other equivalent means.
• Expert knowledge of incident management and business continuity management processes and the complex range of drivers and barriers to delivery.
• Experience of representing organisations in high profile and contentious issues in the public arena.
• Experience of building networks and relationships with partner organisations and agencies at a national and UK level.

Welsh Language level requirements

• Essential: Level A1 - Entry level

Welsh language levels

Please note if you do not meet the A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us.

Additional Information

Due to the nature of the work the successful candidate must be eligible for Security Check (SC) clearance. This generally requires five years' continuous residency in the UK. Further details on eligibility can be found on National security vetting: clearance levels - GOV.UK . Offers will also be subject to a satisfactory Disclosure and Barring Service Check (DBS) check.

This role meets the criteria for sponsorship under the Skilled Worker visa route. Natural Resources Wales welcomes applications from non-UK citizens who are eligible to apply under this route, subject to confirmation by the Home Office.

Please note that while we may be able to support the Certificate of Sponsorship required for a visa application, the organisation does not cover the cost of the visa itself, including any associated fees for dependants.

The applicant must still meet the UK Skilled Worker Visa Eligibility and Requirement. For further information, please visit: https://www.gov.uk/skilled-worker-visa

Benefits

• Civil Service Pension Scheme offering employer contributions of 28.97% (successful internal staff will remain in their current pension scheme)
• 28 days annual leave, rising to 33 days
• generous leave entitlements for all your life needs
• commitment to professional development
• health and wellbeing benefits and support
• weekly wellbeing hour to use as you choose

See full details for all the employee benefits you will receive.

Please keep reading

We're passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We are committed to equal opportunities, and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria. We want to attract and retain talented and highly skilled staff, so we make sure that our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale and annual increments are paid each year. We want our staff to grow professionally and personally. From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on variety of topics, stay current in their field and continue to learn as their career progresses. We are a Bilingual organisation which complies with the Welsh Language Standards. Welsh language skills are considered an asset to NRW, and we encourage and support staff to learn, develop and use their Welsh language skills. You are welcome to apply for any vacancy in Welsh or English, and any application submitted will be treated equally. Applications are welcome from individuals who want to work full-time, part-time, or job share. Please note that we reserve the right to close this vacancy before the advertised closing date if we receive a high volume of applications. We encourage candidates to submit their application as early as possible and not wait until the closing date to apply.