Incident Communications Lead

Mining Remediation; Mansfield; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Hybrid working

Pension with employer contributions

26+ days annual leave

Learning and development

Wellbeing support

Job summary

Mining Remediation Authority in the United Kingdom is seeking a experienced Correspondence Manager to guide residents and MPs with clear, careful responses. The role is a 12-month fixed-term contract based in Mansfield with hybrid working.

You will manage enquiries from customers, communities and parliamentarians, draft accurate replies, and coordinate with the incident team to maintain high standards and compassionate communication across channels.

Qualifications

• Excellent written and spoken communication skills in plain English.
• Experience handling enquiries and written complaints for communities.
• Ability to coordinate with people at all levels and manage sensitive information.

Responsibilities

• Explain complex issues in clear, sensitive replies tailored to each enquirer.
• Speak with customers by phone to understand concerns and confirm actions in writing.
• Work with other Correspondence Managers to share best practices and maintain standards.
• Coordinate with local authorities and government departments to provide up-to-date information.
• Handle complaints with empathy and sound judgement; keep confidential records.

Skills

Clear communication

Active listening

Handling enquiries

Empathy

Relationship building

Organisational skills

MS Office

Job description

Mining Remediation Authority in the United Kingdom is seeking a experienced Correspondence Manager to guide residents and MPs with clear, careful responses. The role is a 12-month fixed-term contract based in Mansfield with hybrid working.

You will manage enquiries from customers, communities and parliamentarians, draft accurate replies, and coordinate with the incident team to maintain high standards and compassionate communication across channels.