Incentive Networks Agent - Spanish / English speaking

Tenerity; London; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading company seeks an 'Incentive Networks Agent' for a remote position in the UK. The role focuses on supporting high-profile clients with brand loyalty and customer engagements. Ideal candidates will possess strong problem-solving skills and be fluent in Spanish and English, ensuring exceptional customer interactions.

Qualifications

• Experience working in a contact centre environment.
• Ability to build and maintain effective working relationships.
• Fluency in both Spanish and English.

Responsibilities

• Provide exceptional customer service through multi-channel platforms.
• Respond to communications in a timely and professional manner.
• Manage members escalations within agreed service levels.

Skills

Problem solving

Written communication

Attention to detail

Education

GCSE standard or above

Tools

Multi-channel communication platforms

Job description

Social network you want to login/join with:

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Client:

Tenerity

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

064d9843027e

Job Views:

9

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Job Title: Incentive Networks Agent - Spanish/English speaking

Location: Remote, UK.

Job Type: Full Time, Permanent

Role Overview:

This role interfaces with our high-profile clients, leadership teams and other internal stakeholders such as product and marketing. Agents will provide business to business level 2 support - supporting our clients with engagement and managing their customer expectations, with all interactions with their brand programmes, you will provide expertise in brand loyalty and handle queries on behalf of the client with feedback in a timely manner adhering to all quality controls and service levels. Problem solving skills, highly skilled in written communication essential.

Please note that this is a UK-based remote position requiring fluency in both Spanish and English.

Responsibilities:

• Exceptional attention to detail
• Advanced writing skills
• Able to work independently
• Able to work well under pressure

Key Accountabilities:

• Provide exceptional customer service through multi-channel platforms
• Respond timely and professionally to all communications
• Handle 100% of members escalations within the agreed SLA
• Ensure all complaints are logged
• Produce and maintain matrix dashboards
• Negotiate, investigate and resolve issues while proactively seeking solutions
• Ensure all knowledge of products, services and procedures is comprehensive
• Achieve and maintain individual performance standards to meet objectives

Qualifications required:

• Educated to GCSE standard or above
• Experience of working within a contact centre environment
• Proven ability to build and maintain effective working relationships
• Knowledge of multi-channel communication platforms
• Ability to tailor communication

Candidates with the relevant experience or job titles of: Communications Coordinator, Customer Experience Manager, Customer Success Manager, Client Relations, may also be considered for this role.