Inbound Customer Care Advisor - Water Billing

YTL UK; Bristol; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

25 days' holiday rising to 28 with len

Up to 20% pension contribution

Buy or sell holiday

Performance bonus up to 10%

Healthcare package

Refer a friend/family £1000

Life assurance

Cycle2work / EV schemes

Family friendly policies

Community day

Job summary

Pelican is seeking Customer Service Advisers in our Bristol office to deliver a first-class experience in our contact centre. You’ll handle 50–60 inbound calls a day, addressing queries about water bills, tariffs, payments and account issues, with a friendly, professional approach.

We offer training from day one through our onboarding programme and academy; choose between 37 or 40 hours; no evenings, Sundays, or Bank Holiday working. Opportunities to progress within the business are available.

Qualifications

• Confident, energetic and professional communication with customers and colleagues.
• Ability to build rapport and maintain reliability while meeting department targets.
• Willingness to participate in onboarding and training programmes.

Responsibilities

• Answer 50–60 inbound calls daily, handling queries about water bills and tariffs.
• Explain bills, discuss payments, and resolve issues to improve customer experience.
• Work from office and engage with colleagues and line manager daily.

Skills

People skills

Communication skills

Positive can-do attitude

Resilience

Job description

Pelican is seeking Customer Service Advisers in our Bristol office to deliver a first-class experience in our contact centre. You’ll handle 50–60 inbound calls a day, addressing queries about water bills, tariffs, payments and account issues, with a friendly, professional approach.

We offer training from day one through our onboarding programme and academy; choose between 37 or 40 hours; no evenings, Sundays, or Bank Holiday working. Opportunities to progress within the business are available.