Inbound Customer Booking Agent

The Productivity Institute, LLC; Newcastle upon Tyne; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading company in security systems is seeking a Customer Booking Agent for their Inbound Contact Centre in Newcastle. The role involves responding to calls, booking consultations, and supporting customer queries. Join a diverse team with opportunities for career development and various employee benefits.

Benefits

Birthday off

Onsite coffee shop

Discounted gym memberships

Private healthcare

Employee referral rewards

Cycle to Work Scheme

Qualifications

• Customer service experience from any background.
• Strong organizational skills and excellent communication.

Responsibilities

• Respond to inbound calls and book consultation appointments.
• Create prospects and record data accurately.

Skills

Customer service experience

Strong organizational skills

Polite telephone manner

Multitasking

Accurate data entry

Excellent communication

Problem-solving skills

Proficient in IT

Tools

Microsoft Office

Job description

Customer Booking Agent (Inbound)

Location: Quorum Business Park, Newcastle, NE12 8BU

Salary: £22,250 + uncapped commission

Working Hours: 35 hours per week

Shift Pattern: Monday to Friday between 3pm - 9pm including paid break

Holidays: 29 days plus bank holidays, increasing to 31 days plus bank holidays after 1 year of service

Verisure is seeking Customer Booking Agents to join our Inbound Contact Centre team in Newcastle. You will work in a call centre environment as part of a diverse team.

About Verisure: We are the leading European provider of professionally monitored security systems with 24/7 response services, protecting over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide peace of mind by safeguarding what matters most.

Key Responsibilities

1. Respond to inbound calls and book free consultation appointments with potential customers.
2. Create prospects and record data accurately in the system.
3. Respond to pre-sale customer queries and support internal teams regarding our products/services.
4. Coordinate with various departments to finalize bookings and contracts.

Essential Skills

1. Customer service experience from any background.
2. Strong organizational skills.
3. Polite, friendly, and informative telephone manner.
4. Ability to multitask while maintaining high service quality.
5. Accurate data entry and typing skills.
6. Excellent communication and problem-solving skills.
7. Proficient in IT and Microsoft Office.

Benefits

• Birthday off as a special treat.
• Onsite coffee shop and canteen.
• Discounted gym and health club memberships.
• Private healthcare and MediCash plan.
• PerkBox discounts and freebies.
• Employee referral rewards.
• Discounts on alarm systems.
• Enhanced maternity and paternity leave.
• Cycle to Work Scheme.

Career Development

Verisure offers internal mobility, training, international opportunities, and tools to develop new skills. With over 35 years of experience, we are recognized for marketing, sales excellence, innovative products, and customer-centricity, leading to high customer satisfaction and loyalty.

Diversity & Inclusion

We are an equal opportunities employer, valuing diversity and encouraging applicants from all backgrounds. We promote an inclusive culture and support employees throughout the recruitment process. Please inform us of any specific requirements.

Join Us

If you're ready to start your new career with us, apply today. All successful candidates will complete a DBS check provided by Verisure.