In-Store Technical

Astrid & Miyu; Hartford; On-site; GBP 48,712,000 - 73,068,000; Full time

Benefits offered by this job

Flexible hours

Commission

In-store piercing

Job summary

INDAM is a jewellery brand on a mission to revolutionise the jewellery experience through its people. As a Piercer, you will champion safety, perform precise piercings with artistry, and nurture a warm, empathetic shop floor environment in Cambridge.

Join a values-led, fast-moving team where you can grow, contribute ideas, and inspire customers with your skill and passion for high-quality jewellery and piercing services. Flexible hours available.

Qualifications

• This role is suitable for Piercers with at least 1 year experience in a studio seeking the next step in their journey.
• You are a values champion and brand ambassador for the company.
• You radiate positivity and enthusiasm and inspire those around you.
• You stay grounded during difficult interactions, leading with empathy.

Responsibilities

• Champion safety and hygiene of the studio and manage piercing supplies to high standard.
• Inspire the community with styling advice and execute precise piercings with attention to detail.
• Host from the Heart, creating a warm, empathetic space for customers and colleagues.
• Lead on the shop floor, sharing piercing expertise with customers and the team.

Skills

Piercing experience

Customer service

Brand ambassador

Tools

Probodyart equipment

Stiletto tools

Job description

Pierce with premium implant-grade jewellery, internally threaded titanium and 14ct solid white and yellow gold, along with lab-grown diamonds and semi-precious stones

How you'll drive success:

• Champion safety and excellence, taking full ownership of the cleanliness and hygiene of your studio, while proactively managing and maintaining piercing supplies to the highest standard
• Inspire our community with styling advice, executing precise and aesthetic piercings - all with a meticulous eye for detail and a genuine love for what you do
• Host from the Heart, creating a warm, intentional space where every customer feels seen, valued and cared for, while holding space with empathy and compassion, especially during sensitive moments
• Lead on the shop floor, sharing your piercing expertise and passion with both customers and your team, inspiring trust and elevating the energy around you

What you'll need to thrive:

• This role is suitable for any Piercers with at least 1 year experience in a studio looking for that next step in their journey
• A values champion and brand ambassador, our values resonate deeply with you
• You radiate positivity & enthusiasm and inspire the people around you
• You're able to stay grounded during more difficult and sensitive interactions, always leading with empathy

The Interview Process and Candidate Experience

• Values Interview: a 30 min video call with our Talent Team to get to know you better, learning more about your journey, what motivates you and how you like to work.
• In-Store Technical Interview - you'll meet one of our Piercer Mentors for a Studio Set-Up & Piercing Demo, alongside your Store Manager who will chat through your experience, skill-set and what you're looking for in your next role.
• Feedback: We're committed to creating the best candidate experience we can for you. You'll receive feedback over the phone or email at every stage in the process once you've had an interview so that we can set you up for success and help fuel your growth.

INDAM

We're more than a jewellery brand, we're on a mission to revolutionise the jewellery experience, and that starts with our people.

We're a fast moving, values led team built on trust, ownership and growth. You'll have the opportunity to bring ideas to life, make an impact and grow alongside a team that celebrates each other. If you're adaptable, proactive, and energised by growth, you'll thrive here.

Everything we do is guided by our values:

• Grow Together. Celebrate Each Other. Break All Boundaries.

Want to discover more? Explore life at A&M, meet our people and learn more about our values.

Location: Cambridge, UK.

Hours: Flexible - let us know what you're looking for!

Salary & Benefits: £17 p/h + commission. See more on our benefits .

Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments .

The Piercer Mission:

We're more than a piercing studio - we're a community shaping the future of piercing and jewellery. As a visionary in your craft, you'll play a key role in empowering our customers to bring their dream curations to life, guiding them with expertise, artistry and heart every step of the way.

Why pierce with us?

• Our studios are fully disposable, aseptic, and stocked with high-quality tools from top suppliers like Probodyart and Stiletto
• We're a growing brand committed to continuous learning. We work to APP standards, and invest in your growth and development. From ongoing education and courses, to seminars with industry experts like Olly Todd. You'll join a team of passionate piercers where your craft is truly celebrated and your expertise is valued