In-Store Customer Support Team Lead (UK)

SevenRooms; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

SevenRooms is seeking a Team Lead for Customer Support based in London. This role involves leading our support team to provide top-notch assistance to hospitality operators, ensuring they receive fast and effective service.

The ideal candidate has over three years of experience in Technical Customer Support and excels in coaching, fostering a collaborative environment. Strong communication skills and a focus on customer satisfaction are essential for success in this position.

Qualifications

• 3+ years of Technical Customer Support experience, SaaS experience is a plus.
• Ability to inspire, coach, and develop a high-performing team.
• Strong problem-solving skills for handling complex issues.

Responsibilities

• Lead and guide a team of customer support representatives.
• Monitor team performance and provide regular feedback.
• Collaborate with other departments to improve customer experience.

Skills

Technical Customer Support

Team Leadership

Customer Experience

Communication

Problem Solving

Tools

CRMs

Help Desk Platforms

Analytics Dashboards

Job description

SevenRooms is seeking a Team Lead for Customer Support based in London. This role involves leading our support team to provide top-notch assistance to hospitality operators, ensuring they receive fast and effective service.

The ideal candidate has over three years of experience in Technical Customer Support and excels in coaching, fostering a collaborative environment. Strong communication skills and a focus on customer satisfaction are essential for success in this position.